Ratings for Dr. Lawrence R. Pankau
Dr. Pankau is excellent. He takes all the time necessary to answer your questions and never makes you feel rushed. He is knowledgeable and give you a sense that he really cares about your health. On the other hand, the Presence Health organization needs to spend less time talking about patient satisfaction and more time taking meaningful steps to achieve it. Dr. Pankau's office staff needs better management and better organization. Office scheduling is terrible and it's not unusual to wait 45 minutes or more to see Dr. Pankau. They tell you to please arrive 15 minutes in advance of you appointment. That's great if they were ever on time. In the last five times I've been there, I have waited between 30 and 75 minutes to see the Doctor. No one says a word, you just wait. Zero communications. Their attitude seems to be, our time is more valuable than yours. In my opinion, this is unacceptable, especially considering the amount they charge! On the corporate side their billing office is clueless and their appointment scheduling department not much better. The bottom line is, I think Dr. Pankau is great, but the organization around him makes it hard for me to recommend him. Too bad!
Dr. Lawrence R. Pankau's Credentials
Accepting New Patients
- Univ Of Il Coll Of Med, Chicago Il 60680 (Grad. 1976)
Areas of Expertise
Awards & Recognitions
Publications & Research