Ratings for Dr. Charles Johnston
Dr. Johnston is a great doctor but his office staffer Brandy is the worst ever. She is beyond rude. After 8 days of my pharmacy faxing to get a non-narcotic prescription that I have taken for years filled, I called Dr. Johnston's office. Brandy's response, yea we will get to it today. NOT didn't happen. Two days after that and 9 days after the SEVEN faxes my pharmacy sent them, they finally responded. Now I am looking for a new doctor. If Dr. Johnston doesn't care enough to not let me run out of a prescription I need to stay healthy, he won't get my business.
Each time I go to this office the wait time is well over 2 hours no matter when you schedule your appointment and Dr. Johnston is so busy that if you are sick in the hospital and need a follow up with him within days, most likely you wont be able to get an appt for at least a week. The staff has always been rude and inconsiderate. Dr. Johnston is wonderful and attentive, spending well over a half an hour with you to make sure you have any questions answered or procedures and medicines explained, but it really is an all day event when you go. I do not recommend going to him just because he is too busy to accomodate any more patients-- let alone the ones he has.
I would absolutley not reccomend this facility. They are rude and slow and asked me to get another primary because I asked to get a perscription faxed to my pharmacy. He is just another Dr. in the ring for the money, not the care. VERY DISAPPOINTING.
Dr jJohnston is great, but his staff is rude and not very helpful. I went to the emergency room on a Saturday and was told to see my doctor on Monday. The staff did not care and wanted to give me an appointment 10 days out. I asked if they could refer me, they said no. I asked if I could come in and wait or be put on a list for cancelations, again the answer was no, they were just too busy. Every doctor I have ever had, had emergency appointments available. On another occasion I was waiting for some prescriptions to be called in, the staff said they would look into it, when I saw the doctor, it appeared to be the first time he had heard, he walked out and had my prescriptions refilled right away. So 5 stars for Dr. Johnston, 0 stars for his rude uncaring staff.
We've been patients for years but are finding new physicians because of their scheduling. In the past 3 years we have made appointments and waited well over 2 hours EVERY time. They REFUSE to call in prescription orders over the phone, even if you've been with them for years and the medication is for general purposes, such as blood pressure meds. I could understand if it was for sleeping pills or pain meds or something but blood pressure medications??? My wife was really sick one time and made an appointment and went in and ended up waiting for more than 3 hours to get in. Don't get me wrong, they are both VERY nice people but don't go there if you're sick or need to see a doctor more than once a year. I referred all of my family members there. My sister and her family, brother and kids, and sister-in-law and her husband have all been patients of Dr. Johnston or Dr. Yee and all of them have since found other family doctors due to the wait time. AVOID this place if at all possible!!!
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