Ratings for Dr. Julian Hancock
Called weeks ago to arrange my appointment and I was clear what I needed to see the doctor about. Travelled a distance to get to the office only to be told when I arrived that the product the doctor needed to treat me was not available. Why couldn't they have called me ahead of time? On top of that the receptionist gave the distinct impression that she couldn't have cared less that I was put out. Even when the doctor asked her to fit me in later in the week, once his back was turned , she blew me off. Terrible customer service. I will never go back.
I was sent to Dr. H by a GP due sun damage concerns I had. Though he did not have the equipmemt to complete the procedure I needed, he recommended a clinic that did. There was still time on my call so he offered to do a mole check on me and found a mole that needed to be removed, which he did at a later appointment. There was an initial scar, but it eventially went away! I found his staff had a sterile/cool feel. The office styling and vibe was definitely geared towards beauty augmentation and it looked as though the staff were "keeping up appearances".
I adore Dr. Hancock. He has a very light natural hand and provides outstanding laser/botox and filler treatments. I always look fresh, natural and healthy after any treatment with him. He doesn't push or oversell anything. I always feel he has my best interests at heart. I have been his patient for about 9 years. Some of his staff can be a bit impatient/snippy at times but I adore Dr. H so much I just ignore that fact and give them all 5 stars!
i saw this clinic as I attended the yoga studio in the same complex and walked in to ask questions. The staff were polite and accommodating and got me in to see the doctor that same day! Dr. Hancock was cheerful and gave me suggestions and even though it was a consultation, he was able to give me a treatment at the same time. I was very happy with the prompt and friendly service.
Metvix for precancerous spot on face, opted to do whole face. Doctor on holidays, done by a staff person. When they saw my skin reacted badly and was severely burnt they said if air gets worse go to your GP. Asked what wash and cream to use and was give. Vague comments and no specific names. Doctor did not take the time to explain the procedure or what I would experience. Saud I would be red for two days, never said we are burning the top layer of your face, it will blister, be painful and then scab up, you should consider staying home for ten days. Never said any of that......
Great staff sweet receptionist. Asked what I was having done , seemed interested. Doctor proceeded to hand me brochures to answer my questions instead of acknowledging me face to face. Injection service was quick and easy, hope to see some results in a day or two... All in all I got what I came for.
Dr. Julian Hancock's Credentials
Accepting New Patients
Areas of Expertise
Awards & Recognitions
Publications & Research
Insurance accepted by this Doctor
- Coventry Health Care