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Ratings for Dr. Randall K. Roenigk

1
Staff
4
Punctuality
1
Helpfulness
4
Knowledge

If there was a "0" for the staff I would use it. I like Dr Roenigk but I wrote him regarding his staff's failure and treatment, but he did not respond. I had a fraxel and all went well. I think Dr Roenigk is a good and kind doctor. I had the same procedure in 2008 and I went back because I trusted him. The procedure was $700 and I could have gotten it at numerous other places for $400. The next day I called regarding post procedure instrctions and was told to use the samples of soap and sunscreen they had given me when I left. I was never given these samples and was not sure what to use on my face. I asked to be sent the samples and they said it was not their policy to mail them. I was told I could pick them up. The office is in Scottsdale and I live in Chandler. This is a 45 minute to one hour drive. I told her that was impossible. Since I was not sure what to use on my face I called back and asked to speak to the office manager. I was told that "I had forgotten the samples." I remember walking out of the laser room with an ice pack on my face . This is where "I" failed to pick up the packet of items and instructions. No one gave it to me or mentioned it. The woman I talked to told me she would connect me the office manager in Phoenix. She transferred the call and I was disconnected when she answered. Since she had my name and file I waited for her to return my call. This did not happen so I called back and asked to speak with Alicia, the office manager. I told her we were disconnect and she said "oh yes. and told me to "GO ON, "GO ON." No apology for disconnecting me and I was definitely teated as a problem to her. I explained the situation and she reluctantly said she would mail me the package "that I forgot." Well, that was Tuesday and now it is Saturday. No package. It's too bad these people reflect on the doctor so poorly, but I will never go back to this office. P.S. When I left after being there 3 hours, I was given a small cup of water. The icepack in a small baggie leaked all over me on my drive home.

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flag | Submitted February 14, 2015

4
Staff
4
Punctuality
3
Helpfulness
3
Knowledge

I just saw him today...nice man, friendly, didn't strike me as stand out, seemed in a bit of a hurry, but did ask me some good questions and made sure he wrote them down.

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flag | Submitted October 27, 2009

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Dr. Randall K. Roenigk's Credentials


Facility Affiliations


Accepting New Patients

Unavailable


Biography

Unavailable


Languages

Unavailable


Education

  • Northwestern University Medical School (Grad. 1981)

Other Specialties

Unavailable


Areas of Expertise

Unavailable


Awards & Recognitions

Unavailable


Publications & Research

Unavailable


Insurance accepted by this Doctor

Other patients have successfully used these insurance providers, please call the Doctor's office to find out if your insurance plan is accepted.
MB Health


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