Ratings for Dr. Annemarie A. Spooner
Doctor Spooner and nurse who works directly under her are FANTASTIC, but the front office staff are TERRIBLE. I'm serious. They are the worst I have ever encountered. NEVER answer the phone or return voice messages. I'm a patient and I've been trying to make an appointment for months by phone.....
Good luck getting past the receptionist for anything. Dr. Spooner is very nice and very knowledgeable but treats with her own beliefs. I asked to have a medical procedure performed and was told that I was not mentally capable of making that decision since I was still of child bearing years and did not have children already. At nearly 40, I think I am mentally capable of deciding whether or not I ever want to be a mother. (I was not asking for an abortion.) I received my yearly reminder card a week after I received my annual check up which is about 51 weeks early. I question the organization and after reading the other reviews my concerns are valid.
First, Dr. Spooner is hands down the best gynecologist I've ever seen. She is extremely knowledgeable and has the best bedside manner I've ever encountered. Her nurse, Eileen, is equally wonderful. Her front office staff, however, is just terrible. They do not return voicemails, and never call back when they say they will. They enter appointment times incorrectly and then blame patients for not showing up on time. If you use Dr. Spooner, make sure to double check your bills and compare them to your insurance EOBs. I've noticed several coding errors, and they've charged me for "noncovered services" that my insurer actually would cover if they provided adequate information (the type of injection I received, for example). I'm willing to endure the ineptitude because Dr. Spooner is so wonderful, but I'm not sure my patience is interminable.
Dr Spooner is very attentive and caring. The nurse is awful and therefore I cannot recommend. I was told by nurse I needed a procedure I asked for detail and she said to look it up on Internet. Turns out it was very invasive so I scheduled appointment with doctor who offered more practical options. the nurse is the gatekeeper and is very slow to respond. Once I scheduled an appointment to get a refill it was the last straw
Although I was initially pleased with Dr. Spooner I have now had a very unpleasant and frustrating experience. IAfter my last appointment I was told I needn't come back for two years. During that time I turned 65 and enrolled in Medicare. I called two years later to schedule a routine check up and to have a more urgent need addressed. I told the front desk I had changed my insurance to Medicare and she said it would not cover both issues being addressed at once. I asked for the more urgent matter to be addressed first and made an appointment. a few days later the front desk left me a message saying there had been a cancellation and I could come in earlier.. when I called to respond I was to,d it was a mistake. then when I went to my regularly scheduled appointment I was told I wouldn't be seen because the doctor was not taking new Medicare patients. I reminded the front desk of our previous conversation and said she was sorry it was a mistake.
Dr. Annemarie A. Spooner's Credentials
Accepting New Patients
- Brown University Program In Medicine (Grad. 1998)
Areas of Expertise
Awards & Recognitions
Publications & Research