Ratings for Dr. Sonja Kustka
She used to be fantastic, then something happened in her life perhaps, but now she doesn't seem to give a hoot. I've waited in her office for hours (never been served even remotely on time) to be ushered in and out in less than 5 minutes. My annual physical + pap was 17 minutes. I know she's very knowledgable, but has become particularly far from thorough and didn't seem to care much about patients at all. My whole family stopped going because were all feeling that way.
Can't believe she's still in practice. She threw me out for being a smoker after I asked for her help especially because I felt I needed help quitting ( and I did quit, no thanks to her), but much worse was the way she shrugged my mother off as having some sort of attitude when my poor mom was suffering with a brain tumour that ultimately killed her. There was no interest beyond money. Sickening.
every time I go I am waiting for at least an hour past my appt. time. Have to call several times to get a hold of someone to book an appointment or confirm results are in. She never has a response to any concern I am having and when I require a referral all the doctors she normally refers to are no longer practising. Very unhelpful, be prepared to self diagnose.
Sonja Kustka is an amazing person and a talented, caring physician. She is extremely generous with her time and always listened patiently while I describe my latest list of medical concerns. Yes I have waited to see her, occasionally for very lengthy periods but I do so knowing that when My turn comes she will listen to me attentively and patiently and will address all my concerns. I love that she won't just scribble out a prescription if a more natural approach will work. She is very caring and well worth both the wait and the fees. So she's not on time. If you want to see a doctor who is punctuated,ask me and I'll give you the name of my last family doctor. You get 10 minutes max to tell him one issue then you get unceremoniously booted out.
Dr. Kustka has always provided thoughtful treatment to me over the 10 years plus I have been a patient. I agree with the other reviewers that paying the annual fee does make a huge difference to the services that are available. My greatest frustration is dealing with her receptionist. She has appauling people skills and appears to care less than nothing for the needs of the client or whether she is helpful. I appreciate that hers is a demanding job and that she needs to be firm to manage to volume of patients she undoubtedly deals with, however, she makes no effort to communicate when you call. She deals with you in a monotone voice without any attempt to help and is a huge obstacle to communicating with the doctor. For a doctor who makes an effort to work with you to meet your needs and suggest personalized solutions, this receptionist is a liability to Dr. Kustka's practice.
She has no respect for her patient's time. She starts booking for 8 am but doesn't even show until 820! This has happened repeatedly. I normally have to wait at least an hour if I book later in the day. While her treatment is good, the wait makes it very undesirable to have her as my doctor
I was referred by someone who flagged the extra billing as a concern, but was willing to pay because of the quality of care. I only see her a couple times per year, and for that, I do find the payment to be excessive. Have often experienced wait times over an hour, but am going to try for 8:30 am appointments to avoid this in the future. Found her to be very knowledgeable and also like the combination traditional/ holistic approach. Overall, if I could find a GP in a location that's closer to me and with better wait times, I would switch but found it very hard to find a GP who was taking new patients in the downtown core.
Dr. Kustka is amazing. She's helped me with health issues that no other doctor every took the time to look into. She really cares and she digs deep to the root of the issue. She never rushes you out. Very knowledgeable. I've been going to her over 15 years. My big health issue is now under control and I'm thankful to her.
Best doctor EVER. Caring and good listener. Don't know what people are talking about money. If she is behind it is because she listens to the patient carefully and then diagnoses. She is more than worth the wait as she treats the whole person.
Dr. Sonja Kustka's Credentials
Accepting New Patients
Areas of Expertise
Awards & Recognitions
Publications & Research