Ratings for Dr. Susan Rawal
Excellent doctor and Lady, very caring and really listens. I have zero complaints about her. I have a HUGE complaint about trying to get ahold of her. Phones are never answered and its impossible to get a reply from them. I have had to leave my job and walk in there in person just to find out when i had an appointment. Dr. Rawal, something needs to be done about the communication failure on your end. Again, AMAZING Dr. and person.
Amazing smart considerate doctor. Crappy staff! Hard to get through on the phone or be answered in a timely fashion via email. I was actually refused an appointment when I requested one. took over a month for a reply to email and weeks to get through on the phone. And then one time Dr.Rawal approved of squeezing me in, but the receptionist turned around an refused me the appointment, so I asked her to call me back after talking to the dr to confirm if the app was a go or not and never got a call back so had to call them and email them so that I didn't get charged for not showing up to an appointment because It was never confirmed, and then had to reschedule anyways when I could finally get through on the phone another day.
I have been very impressed with the care I have received from Dr. Rawal. She is the first doctor that I have crossed paths with who genuinely cares about patients and became a doctor for the right reasons. She allows you time to consider next steps and medication recommendations, which I really appreciate. The staff are always very helpful over the phone; coming into the office it doesn't feel as personal - scan your health card and sit down, but they are efficient! Appointments are always quick, but I feel that is the standard of health care in this day and age, however I never feel rushed out by Dr. Rawal. I have found the doctors Dr. Rawal chooses to refer to are quite skilled in their fields as well. Dr. Rawal has made a huge difference in my life. Although I don't see her often, she always seems to know you I am. I am glad she is there when I do require medical assistance. I count myself lucky to be a patient of hers.
Dr, Rawal's staff are incompetent and rude, I dread contacting the office knowing what I am going to have to deal with trying to make an appointment. Dr. Rawal herself is okay. She certainly has a comforting personality but it always seems rushed not to mention she doesn't take the time to listen instead she tells you her medical opinion, which is fine but when it comes to having children it really should be a personal choice. I am highly considering finding a new doctor.
Dr. Susan Rawal's Credentials
Accepting New Patients
Areas of Expertise
Awards & Recognitions
Publications & Research
Insurance accepted by this Doctor
- BCBS Illinois
- Coventry Health Care