Ratings for Dr. Grant Ayling
Dr. Ayling has been my physician for over 20 years. I understand the concerns re: wait times, but his staff are always happy to advise how far behind he is running, so I time my visits accordingly. I have been the benefactor of his care in emergent circumstances and it is his committment to patients who are in dire straits that often results in his lateness. Even after moving to White Rock, I continue to see Dr. Ayling. He is fabulous.
Dr. Ayling is a really nice guy and extremely knowledgeable. However, over time I have grown to dislike the way he runs his business, as the wait times are terrible (3+ hrs even with an appt!), and the sheer amount of patients he sees means important health information regarding individual follow ups slips through the cracks. My Dad also sees Dr. Ayling, and requires constant check ups d/t cancer concerns. After a colonoscopy that was red flagged, Dr. Ayling's office failed to call him with a referral, and my Dad did not find out that this was an issue until months later, when he went in for a routine check up! (OOPS!) I also work in health care and realize that GPs are completely saturated with patients, however, if it negatively affects patient's health, and mistakes are made, then I find it unacceptable. Dr. Ayling needs to cut back on patients to provide overall better care.
He's been our family doctor for 15 years, we moved around the Lower Mainland and Fraser Valley, but we refused to change to a doctor that would be closer to us. We love the fact that he takes his time to listen to his patients and works with them on their issues and concerns. He helped me delivered my second child, and he let us lead the process. It was as good as a my first midwife in Toronto. He's an excellent human being.
Grant Ayling has been my GP for more than 30 years for a reason. He is a caring, attentive, well organized, wonderful professional. This begs the question then... Why has he chosen to align his practice with Highroads Medical Clinic, who's staff's attitude seems to infer, "You are lucky that we speak to you"? I long for the days when Grant's practice was at West Coast Family Practice and the longest my appointment was ever delayed was an hour. My most recent appointment at Highroads Medical Clinic was delayed by two and a half hours. Then the receptionist slid one more patient in ahead of me for a delay of another half hour. This three hour delay was caused to a large degree because the office staff double booked Grant's appointments three times before my appointment at 10:15! After my appointment was finished, and I asked the receptionist, if next time there are three double bookings ahead of my appointment, would it be possible to call me to advise me to expect a long delay, and perhaps to not leave from my work to time my arrival three hours before I would be seen. The first response was that I should have called them before leaving from work, a laughable suggestion, having been thwarted many times trying to navigate the phone system, perfectly designed to keep callers at bay. The second response was heartfelt, and too personal to share on this platform. Unfortunately, it seems that my huge respect for Grant the Physician, and my frustration with his practice is a common theme with his patients. I wish I didn't have to write this review.
This is a walk-in practice for adults and non-emergency patients, so I totally understand the "punctuality concerns" raised by others. With this in mind, Dr Ayling is well worth the wait - he is a fantastic family GP and pediatrician! I am comfortable "risking" my health and the health of my babies/children with Dr Ayling. I can't say enough good things about him to do him justice! Than you for the last 8 years!
I would agree with the previous comment. I as well have been a patient of Dr.Ayling for a number of years and for the most part have found him to be an excellent doctor. However, I am concerned that the very long waits and schedule delays ( in some cases over 2 hours) along with the frenzied admin staff is ultimately going to lead to mishaps. There are just too many patients under his care!!
I love Dr. Ayling. Been with him for 21 years. However the gatekeeper mentality of his office staff and the lousy booking system of walkins (and seeing someone different every time) or calling in the morning for a same day appointment (that rarely happens) has turned me off. I'm hoping with the move to new premises and working in a new clinic setting that things will improve. I really don't like the approach of his staff as if they are doing you a favour and the verbal shaming concerning your ability to fit into last minute scheduling. I long for the days when you could make an appointment and show up on that day and time. Before, when there was something urgent, that is when you called that morning or walked in. For some reason it is felt that scrambling to get an appointment the same day for something you could plan around with a proper appointment made in advance (eg prescriptions, chronic issues requiring followup, specialist appt followup), is good patient service. It is not. With reluctance, if things do not improve with their move I will be seeking a new physician.
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