Ratings for Dr. Oxana Kolenchenko
Very pleased with the care provided to my mother. Always prompt and very thorough. As a member of a health team, numerous resources make for mother's care convenient with referrals to specialists only as needed. We are very fortunate to have a dedicated new doctor in Niagara.
Dr. Kolenchenko has been my new Doctor for 2 years now. It was extremely difficult for me to obtain her as a doctor as I was told several times by her receptionist Tammy that I must meet the criteria in order to be accepted as a patient. I followed all instructions and after a few attempts basically begged Dr. Kolenchenko to take me on. She has been seemingly very helpful and caring. It seems though, that every time I have to talk to the receptionist that my words are twisted and have not been efficiently communicated . I have recently found this out through paperwork in print apparently recording conversations over the telephone between Tammy and myself. In short, I am not happy with the receptionist as she has been cold, inefficient and certainly not someone who appears to be caring enough to be in the medical field.
Dr. Kolenchenko has adequate medical knowledge but is new and inexperienced in family practice. She takes longer to process and examine me at each appointment. She can become flustered at times when presented with multiple concerns. Because of this, she can sometimes appear cold and uncaring. Hopefully, her bedside manner will improve with time because she has potential. Her staff is fine once you get to know them. I do agree, at first, they seem unwelcoming.
HATE this whole office...they are SO useless. The doctor is very judgemental and useless, all's she does is refer to specialists that her secretary will eventually get around to making you an appointment for. Rude!rude!rude! Always have to wait forever to get in, pointless to even go go see her as a clinic is more help then this place. I feel so horrible about myself every time I leave this place, she makes me feel so low and is no help at all!!!!
Dr. Kolenchenko is very knowledgeable as well as patient and caring. I feel confident in her care and am thankful to have a very approachable physician. As with other reviews, her office staff could use a few lessons in both customer service and manners. But if you can get past the pit-bulls at the front desk, the doctor herself is very attentive and proactive.
Dr. Oxana Kolenchenko's Credentials
Accepting New Patients
Areas of Expertise
Awards & Recognitions
Publications & Research