Ratings for Dr. Nicholas H. Psimos
I was looking to get my wisdom teeth removed. I first called their office to ask if my insurance was in network. They said yes but I didn't have a referral so I couldn't make an appointment then. So, I asked my dentist to refer me to them and I called Psimos Oral Surgery again. They started talking about making an appointment for consultation but I asked if I could do the consultation and the surgery on the same day. The lady on the phone said she needed to ask the doctor first so she would call me back. They never called me back so I called them. A different lady was on the phone. I told her that I was trying to make an appointment for consultation and surgery on one day and that they told me they're call back but they hadn't so I was calling. She asked me what my insurance was, and right after I told her the answer, she said "yeah we have a waiting list of 800." I am pretty sure that was a lie. They talked about making an appointment earlier with the second call. If it were true, she wouldn't even ask about my insurance. I was very disappointed about the experience but I'm glad I ended up going to a different surgeon.
I had an implant, procedure was not easy, and it was done is two main stages. 1st stage was a sinus lift. I opted for local vs general anesthesia . The procedure was not painful at all, Dr Psimos is such a professional surgeon, he explained each step in detail. I was not nervous, I knew I was in good hands. Since I opted for local anesthesia I was able to dive home by myself. I got a call from Dr Psimos at night, then again the next day. My face was a little bit swollen and bruised but I was told that it is completely normal. 2nd stage was done 5 months afterwards. This time the implants were inserted, local anesthesia , I could feel of course the drilling but absolutely no pain. Dr Psimos called at night to check on my status. 4th months after the implants were inserted I finally got the green light so that a dentist can install the crown, and was awarded with two 10 dlls gift cards to pannekoeken. Yeah!
My husband and I both had extractions with Dr Psimos and I cant recommend him highly enough he was attentive to our needs and made us both feel at ease . His assistants are top notch and caring. I hd extractions both under general and local and never experienced pain before during or after . He followed up calling me personally at home the next day (Saturday ) I will recommend him to anyone and have . Several people I work with also have seen him and are pleased with his work.
I had four of my wisdom teeth extracted, and I had a quick and speedy recovery. Although my surgery went well, I felt that Dr. Psimos nor his front desk staff gave me the time of day to answer my questions or hear out my concerns. The only pleasant and approachable people were the dental assistants. Dr. Psimos has terrible bedside manner, and his secretaries spoke down to me as if I couldn't understand English. These ladies were rude over the phone as well as in person. However, my dentist referred this office so I decided to stick with them since I needed the procedure done asap. Very poor decision on my part. I am appalled at how rude and disrespectful the front desk ladies were. The terrible customer service is the main reason why I wouldn't recommend this place to anyone I care about.
He may have done an OK job on my procedure but his manners are lacking. I felt rushed and uncomfortable during initial consult but went through with it anyways as he was a referral from my dentist. I felt he was rough and talked down to me. I sent an e mail about it to him hoping for better customer service, and next time I was in he confronted me on the e mail and talked down to me instead of apologizing and trying to ask what could be done to make the situation better. He literally scolded me for the e mail infront of his staff and no apology and try to figure it out. Very poor way to handle the situation.I'm all paid up though so what does it matter to him. His staff also seems fairly stressed as well and not happy.
My dentist recommended I go to Dr. Psimos to have a lower molar extracted. On the referral form the dentist office filled out they checked please contact patient. Dr. Psimos's staff never called to make an appointment. Over a year later I went back to the dentist and they made another referral to Dr. Psimos to remove the same molar, checking the box requesting they contact me again. They did not. They made an appointment without my knowledge and did not inform me of the date or time. I found out from my dentist simply because they mentioned it in passing. I have called multiple times to try to speak with his staff about my appointment and they have not called me back. I am so frustrated with their lack of communication that I will be looking for a different surgeon's services. They have lost a customer and I will never recommend them to friends or family.
Dr Psimos extracted two of my superior back molars back in 2003, he was very gentle and explained the procedure. I chose local anesthesia over general anesthesia. While applying the local anesthesia on my palatal. I remember that he said, hey you can complain if you want, I know that this is painful. I think he was very professional. Now that my son needs his wisdom teeth to be extracted I will take him to Dr Psimos.
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