Ratings for Dr. Eric S. Knochenhauer
This doctor and his staff are rude, short, and unhelpful. My husband and I only met with the doctor one time, techs do blood and sonogram, and his nurse does the IUI. Every time we went we magically owed more and more money even though he paid the last time. When I asked for clarification on the bills the lack luster receptionist couldn’t explain and told me to call later. After our second IUI we decided to find another doctor. We went to Dr. Kofinas and what a world of difference. First, their staff are friendly and answer your questions without being flip. Second, we learned that there was a pleathera of test that should be done to determine what is causing the infertility. Dr. Knochenhauer’s office never did any test. With our new doctor we learned that I have endometriosis and needed to have surgery done. Also, with Dr. Kofinas the doctor does all the sonograms and IUIs. They also take the time to explain everything with you. It is my strongest recommendation that anyone experiencing infertility meet with more than one doctor before truly embarking on their journey because unfortunately doctors like Knochenhauer do nothing more than drain your insurance.
Where do I start. staff is horroble! Jackie who is the one who greets you is so RUDE! The doctor is always late including during my retrieval which I feel was botched because of that. The staff who handles the financing knows nothing and is constantly quoting me the wrong prices. They are money hungry and do NoT care for the patients. Do your self a favor. Find a better doctor.
This is actually my second review, dr knochenhauer, I hope you remember me, I was a patient that you told I had a 20% chance of having endometriosis. After seeing Dr. Kofinas( who’s the best by the way) he suggested I had it and what do you know stage 3 and you were ready to do ivf on me when it would’ve never worked, you are an emotionally detached dr and have no business specializing in what you are, granted I was against a laparoscopy, but that’s because you never had my trust, sadly you wouldn’t remember me cause you don’t care enough to or have had many similar cases like mine, I wouldn’t go back to this dr if my life depended on it, never a proper diagnosis, my records said my diagnosis was infertility, thank you I didn’t need to see a doctor to make that call, you had no interest in finding out why at 31 years old why my 3 medicated inseminations failed, you told me something in my brain doesnt let me ovulate well, what does that even mean? and I want to know how I passed the tube test and how you didn’t see on my x ray that my right ovary was plastered to my uterus, also my bowel, we put our lives in your hands and you let us down and reading many of your reviews below I’m not the only one, I’m not even gonna go into it on the staff, the reputation is well known, leaving your office and getting a second opinion was the best thing I could’ve done for my family, thank you for nothing and maybe quit the profession. If anyone reads this just know there are doctors that care and just don’t try to run your insurance dry with medications and procedures that won’t work without the proper diagnosis
I wish I could write about a wonderful experience but I cannot, at first I thought Dr. Knochenhauer and his staff were informative, I was sooooo wrong , Katie the so called nurse is the worst. She is cold , removed and gets everything wrong even when she calls you she is never prepared she gave me 2 other peoples protocols and thank god I caught them, but she also screwed up 2 of my cycles when I first started. They are very over loaded and it depends if your paying out of pocket on what type of attention you will receive. After a year and half 2 trips to the hospital and a myriad amounts of wrong information regarding my situation I had no choice but to leave. You must be your own advocate, wright everything down and do not let any one intimidate you !! Katie would get annoyed if you called to ask questions , I would have to Google had to give myself shots ,SHE REALLY IS THE WORST ! this is not her calling I would suggest you really research before even thinking about this place just heart breaking ....
Dr. Knochenhauer takes the time to explain everything and makes you feel at ease. However his office staff are horrible... they are uncaring and incompetent. They always seem confused and unsure of what they are doing. I actually heard them get nasty with a patient on the phone and proceed to talk about her in front of me after they hung up. I didn't think that was very professional and made me very uncomfortable. Most patients are having a difficult time physically and emotionally that they don't need them to add unneeded stress. I wish they were more compassionate. I almost considered finding a new doctor because of the staff.
If I could rate everyone in here but Katie a 0 I would, absolutely no clue what they are doing in there, two major mistakes they have made with blood work and insurance and the nerve to yell and claim they aren't at fault, so sad that during the middle of my treatments I'm seeking real professional help , get your ish together over there people these are people's lives here
The woman who is the their "greeter" has a lacking a lacking personality. When she's having a good day she is pleasant and when she is having a bad one, watch out. I always receive different information about time availablities and I have now gone through two rounds of IUI without the doctor checking in once.
Clinic is a joke. Definitely money hungry. They don't pay attention to your personal situation. Every patient has the same routine. Blood and sono every week to look like they know what they're doing when they don't. Staff is RUDE particularly Susan. Literally told me I called too early in the morning and she was too busy to take my message. Whoa. Everything discussed with doctor-opposite happened after visit. Steer clear
I sincerely wish I would have listen to my gut instant regarding this office and this provider. Money hungry, rude, inconsiderate etc are a few words that come to mind. I am so very disappointed with this office, not only did my husband and I wasted several months and thousands of dollars and we still didn't conceive. The doctor is late ALL the time. The nurse Katie is a rude and patronizing individual that you never work with families trying to conceive. It saddens me that someone with this attitude has a position in an environment that should be epathic and sympathetic to others needs. Their business manager is know to fields telephone calls and represent yourself as medical staff to answer questions and give advice as if she's an RN. Completely inappropriate and violates a patients right to consult with medical staff about their care. Needless to say that I'm looking for a new clinic.
Dr. Eric S. Knochenhauer's Credentials
Accepting New Patients
- Albany Medical College Of Union University (Grad. 1990)
Areas of Expertise
Awards & Recognitions
Publications & Research