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Ratings for Dr. Charisse Hills Barta

1
Staff
1
Punctuality
1
Helpfulness
2
Knowledge

Totally unworkable and incompetent scheduling and staffing. And they showed absolutely NO compassion or regret that I had to wait two months for an appointment. After showing up early for my appointment I was told the Dr wasn't in. They "tried" to call me and reschedule, and when I called the day before my appointment to confirm, I got no return call and they said they had multiple patients with my name. So clearly all their patients with my same name must have had appointments at the same time on the same day.. which clearly justifies in their mind that they've done all they can. But if I had "no showed" for my appointment, I would have been charged $100.00. Now, if I want another appointment, guess what... I have to wait another two months. A couple of suggestions: Hire a couple more doctors in the practice and quit using the excuse that one of the doctors retired. How long are you gonna use that excuse? Secondly, hire another receptionist to help out Robin. Thirdly, have a phone that is actually answered by a human being, or wait.. maybe they retired too. And fourthly, send the entire staff to a seminar on customer service and sensitivity... oh wait.. that would put you all out of the office for another day. Hope you can get those appointment successfully cancelled.

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flag | Submitted July 26, 2018

1
Staff
1
Punctuality
1
Helpfulness
1
Knowledge

The staff is completely incompetent and rude. I would give them a 0 if i could.

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flag | Submitted September 13, 2016

5
Staff
4
Punctuality
5
Helpfulness
5
Knowledge

Great physician and excellent diagnostician. Superior EMG /nerve conduction study interpretation skills and is also great managing multiple and complex neurological diseases. Highly recommended.

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flag | Submitted April 29, 2015

3
Staff
4
Punctuality
3
Helpfulness
4
Knowledge

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flag | Submitted August 14, 2014

3
Staff
3
Punctuality
3
Helpfulness
3
Knowledge

On June 8, 2013 I had a stroke and was admitted into an emergency room in Plano. Br. Barta was thankfully on call. Within minutes she was with me, correctly figured out was going on and set me up with a TPA procedure that saved my life. Within hours I was talking, shortly after I was walking and following two cartoid operations in July and August I am near normal today. Dr. Barta you are my angel. Mike Benton. www.mikebentonrealtor.com

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flag | Submitted November 10, 2013

1
Staff
2
Punctuality
2
Helpfulness
3
Knowledge

My wife has back pain issues that will likely require surgery and was working with Dr. Barta. The Dr. was nice, but I do not feel that she actually managed a treatment plan. She just prescribed meds and told my wife to go to PT. No discussion of what to expect, what next steps would be taken if the PT/meds didn't work, how long before these treatments should be considered ineffective, etc. It seems to me that back pain issues--which can be complex--should be managed through a treatment plan with more care. The larger issue is the doctor's staff (6124 Parker Rd, Suite 336). They were so rude that my wife is now finding another doctor. The Office Manager, Laurie M. Cyprus, was horrible. If I were a medical professional, I would never want her representing me to patients. Barta's treatment was enough to give my wife second thoughts about using her, but her staff's lack of professionalism was the deciding factor. It is not worth dealing with rude staff, especially when you are in pain.

Was this rating useful? 2

flag | Submitted May 30, 2013

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Dr. Charisse Hills Barta's Credentials


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Other patients have successfully used these insurance providers, please call the Doctor's office to find out if your insurance plan is accepted.
Aetna


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