Ratings for Dr. Evelyn C. Ortiz-Castillo
One my first visit the hygienist insisted that I have a full set of x-rays plus a Panorex . I explained that I had a Panorex six months earlier and could have it sent over. They continued to insist, I further explained that the insurance would only cover one or the other. They then said alright we will comp the Panorex, I didn't want the extra x-ray. They told me that's how they do things at this dentist and proceeded to take the X-rays without protection. They then told me I needed three caps on my teeth which just didn't sound right after I had just visited a dentist six months earlier. They were pushed very hard to have the work right away telling me I had a big crack in my tooth. They quoted for a porcelain crown when the insurance would only pay for a metal one on a rear tooth. I have had a second opinion on the work they told me I needed and I did NOT need the work. This is a pushy dentist looking for work in your mouth. I will not return to this dentist.
This dentist office was a terrible experience for me. I have dental insurance. I paid my co-pay, then weeks after my dental service, the office threatens me with collection for a balance I did not know the insurance did not pay. I paid it and decided to never return. However, 6 months later, they send me another bill. I asked to see the documentation for the new charges, and they refused and sent my file to a collection agency. They should be ashamed of themselves.
Dr Ortiz-Castillo and staff are always extremely professional and patient centric. Dr Ortiz-Castillo strives for perfection. I have been impressed with the latest technology they use and a staff who are well trained. The staff are always very pleasant and have the patients best interests in mind. I would highly recommend the entire office.
I came in with the $59 dollar special because I work down the street. I had read the reviews on google and was kinda skeptical. But my experience really blew me away. Everyone was really nice and the Dr. actually spent alot of time talking to me and explaining my treatment. A few days after, I had some fillings done and I didn't feel a thing. I will deffinitely be going back.
Terrible experience... Tried to recommend services that were not necessary (got a second opinion and thankful I did). My husband got a filling and they did not complete the procedure and his tooth has never been the same. Do NOT use this dental office.
Dr. Evelyn C. Ortiz-Castillo's Credentials
Accepting New Patients
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Awards & Recognitions
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