Ratings for Dr. Meg Iizuka
Can not comment on her knowledge because my kids never got to see her. Reception extremely unhelpful. Was even unable to leave a mesaage for her. Got an appointment with her after 9 months. When I told them that the time and day won't work for me because I am not in town, the next date I was offered was about 6 months away. Very unprofessional attitude. Why would I want to take my children to a doctor who tells her secretary to tell me to take them to another opthomologist.
I agree the doctor is great - Dr. Iizuka diagnosed our daughter right away after the pediatrician and an ophthalmologist from Sick Kids misdiagnosed - but the reception are terrible - no returned calls, can't find files, hung up on me....unbelievable. I too will look elsewhere and do hope the centre can figure out how to manage the place.
Dr. Iizuku is a 5 star Doctor if rated solely on her professionalism, knowledge, interpersonal skills and MOST importantly, her A1 skills as a specialty Ophthalmalogy Surgeon. I have NO hesitation in recommending her or having her operate on my eyes. Her follow up is also A1. The problem with this type of practice is #1 the volume of patients and doctors and #2 the number of tests that are necessary BEFORE one sees the magical eye surgeon, Dr. Megumi Iizuku!!!!
My daughter has been a patient of Dr. Iizuka's for a number of years. I have made the decision to move to another doctor - not because of Dr. Iizuka's lack of expertise, but because it is impossible to get a hold of anyone on the phone whether it be to answer a simple question or schedule or change an appointment. Nor can you leave a message - you have to keep calling until someone finally answers the phone which can take days. It's absolutely ridiculous. There have been times when we had an appointment scheduled months in advance only to be rescheduled for another lengthy period because Dr. Iizuka had a conflict. I am a working mother and do not have time to waste. So we have switched to another doctor in the neighborhood - equally competent but they actually answer their phone (right away!), call you back if you leave a message (yes, you can leave a message! And they call you back the same day!) and I was able to get an appointment for my daughter within the same week instead of waiting months. Dr. Iizuka's office is in serious need of an administrative overhaul.
Got a casual but very serious "possible" diagnosis. The doctor had a carefree attitude about the whole thing which I found to be inappropriate and quite discouraging. I don't feel like my questions were answered with confidence. They could improve the patient experience starting with answering their phone, getting an answering machine and not overbooking to lessen wait times. Bedside manner is another issue.
Waited 2.5hrs before seeing Dr Iizuka's colleague who was very thorough and kind, gentle. A huge contrast to Iizuka who seemed to treat me like I was an object - roughly twisted my head this way and that instead of asking me to look in the direction she wanted and then spoke about me as though I wasn't there. I had to ask what she was talking about before she acknowledged my presence and explained my condition. Her smile was very fake and her deliver cold and insincere. Was a complete waste of my time.
I took my at the time 5 year old autistic daughter to her. The first day we didnt even meet the doctor. I told the staff she is autistic and you have to take your time with her. I dont even know who did the tests. They rushed my daughter around placing her in front of the machines and each time when she didn't do it right away they sighed and dragged us to the next one. By this point they have not said anything to me. I tried my best to get her to do them but by this point my daughter is melting down and this person got impatient. They handed me a paper told me they didn't have time for this and told me to take her to sick kids and let them and I quote "deal with this" BTW sick kids was amazing with her. And forget rescheduling an appointment. Had to cancel one in December, couldn't reschedule till February.
Dr. Iizuka herself is fine, but the Toronto Eye Clinic's practice of overbooking is atrocious! Every time I take time off work to take my young son for an appointment, we are left waiting at least an hour past our scheduled time. The fact that they tell patients to come prepared for up to a 3-hour wait is a sign that the clinic doesn't value the patient experience. I completely understand if there are emergencies to deal with, but if other patients are causing these consistent delays, then there should be stronger penalties for being late or missing appointments.
Dr. Meg Iizuka's Credentials
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