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Ratings for Dr. Joel Fransen

2
Staff
4
Punctuality
2
Helpfulness
3
Knowledge

Saw Dr. Fransen on one of his (professional) trips to Whitehorse, Yukon. Make sure you get a clear quote from the secretary/receptionist that travels with him, including procedure codes (insurance companies go only by procedure codes). Insist on a consultation visit first and after ask for a pre-determination (they will send it to your insurance company.) Schedule your treatment separate from your consultation (if you aren't in too much pain), so you know before you get into that chair what and how much your insurance company covers. You should expect to pay significantly more for a specialist dentist than the Yukon fee schedule for dental procedures, but this fellow charges superstar fees. Don't hesitate to bargain! Ask that any quote be on paper, or sent to your email. I saved close to $900 by asking questions regarding the procedure codes, especially since they didn't seem to have a consistent, straight forward fee schedule based on procedure codes. It seemed fees were charged based on what they thought they could get. Double check the insurance claim before you leave the office: the right procedure code for each tooth (number).

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flag | Submitted May 15, 2017

3
Staff
4
Punctuality
3
Helpfulness
3
Knowledge

I had heard good things about this dentist and his staff were kind. Root canal started, first appt was long but not painful, second spot which was supposed to be a quicker final step was awful, and the freezing didn't work properly. I found him rather rough doing the procedure the second time and consequently have a complication now and will,probably have to have the tooth removed after spending about $2,000. Will not be returning.

Was this rating useful? 1

flag | Submitted January 18, 2017

2
Staff
3
Punctuality
3
Helpfulness
3
Knowledge

If you are to see this doctor, make sure you are ready for three pains. 1) Physical pain: after the frozen shots, the rush start by this doctor as he is bouncing between 2 patients will make you cringe. You will be in tear as he drill thru the layer of nerves. side note, You will also be drown in your own saliva if you do not signal the assistance to clear it. Do not expect she will do that automatically. you have to signal her every single time. 2) Post pain: expect to not able to eat anything for ten days after as there were cuts on the tougue and gums around the tooth. returned visit confirmed these cuts but this doctor brushed away as it was no big deal. I suspect, this is the result of lack of experience of the assistance when she put a the metal clamp on the tooth. Your mouth is frozen so you will not feel the cut at the time, only hours after... good luck trying to eat anything when your gum and the tongue have deep cuts , very sore indeed. 3) Financial Pain: I have 2 health care plans and still have to pay out of my own pockets as the limit were reached. Money is request to pay up front in full prior to any work done even with consultation. Since there are so limited number of specialist in Richmond, after this experience and future reference, it is best to remove the tooth than having a root canal; root canal still kills the tooth, eventually it will fall off....

Was this rating useful? 1

flag | Submitted October 3, 2016

3
Staff
1
Punctuality
1
Helpfulness
3
Knowledge

The receptionist is the only kind person I encountered. I was poorly treated by the Dr. and experienced severe pain during the procedure.

Was this rating useful? 1

flag | Submitted June 10, 2016

1
Staff
5
Punctuality
5
Helpfulness
5
Knowledge

doctor was great, office was great, assistant was cold and unfriendly

Was this rating useful? 1

flag | Submitted February 26, 2016

2
Staff
4
Punctuality
1
Helpfulness
2
Knowledge

I found the whole experience (office staff, assistant and the doctor) terrible and this was just the consultation. I will not be back to have the procedure done. The doctor could not be bothered to explain the situation only what he was going to do to "SAVE" my tooth.

Was this rating useful? 3

Submitted March 13, 2015

5
Staff
5
Punctuality
5
Helpfulness
5
Knowledge

He did a great job on my root amputation. Saved my tooth from extraction. Very kind and knowledgable. Awesome staff as well.

Was this rating useful? 3

flag | Submitted May 5, 2014

5
Staff
5
Punctuality
5
Helpfulness
5
Knowledge

I was very impressed with the office decor. The new equipment and well trained staff made the root canal very tolerable. I suffer from anxiety and my mind was put at ease in the comfortable massaging chairs. Don't hesitate to book a appointment with Dr. Fransen. You will fall asleep in chair.

Was this rating useful? 2

flag | Submitted June 3, 2013

5
Staff
5
Punctuality
5
Helpfulness
5
Knowledge

Very helpful staff, nice endodontist, and very clean and modern office. I liked the massage chairs and TV in the ceiling as well as the headphones.

Was this rating useful? 2

flag | Submitted April 26, 2013

2
Staff
5
Punctuality
3
Helpfulness
4
Knowledge

Retreated (as recommended) one tooth with no pain. After very long procedure I was informed that it would be possible to actually lose it. Nothing mentioned about this before. Fortunately the tooth was not lost, but ended up paying a lot out of my pocket. Got insurance with both Green Shield and Blue Cross, but they are considering $800 a reasonable amount for this procedure. Ended up by paying about $2000 for 3 visits. For just one tooth. With no pain. Staff messed up the insurance paperwork pretty bad. I think that the Doctor knows his stuff, but it is outrageously expensive and it is not really acceptable that I was in position to lose the tooth without being informed about this possibility before the procedure.

Was this rating useful? 1

Submitted February 14, 2013

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Dr. Joel Fransen's Credentials


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Insurance accepted by this Doctor

Other patients have successfully used these insurance providers, please call the Doctor's office to find out if your insurance plan is accepted.
AARP
Aetna
Blue Cross / Blue Shield
CIGNA
Coventry
  • Coventry Health Care
Healthnet
Humana
Medicare
Multiplan
Wellpoint


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