Staff is polite and efficient. Sometimes I am kept waiting a long time to see the doc, sometimes they are right on time. This doc's bedside manner is very good. She is very understanding, sympathetic, and will listen to you. She also will work with you and try whatever you ask, within reason. She was a bit reluctant to go with a compounding pharmacy, which I had requested, but after asking her the right questions, she agreed to try it. It helps if you go into the office with some knowledge of your condition, but she is very willing to explain the process or mechanisms of your condition and is happy to answer all questions you may have.