Ratings for Dr. Thuy Ngoc Nguyen
Very long waiting time even if you have an appointment, More than 2.5hrs every time, receptionist does not care. Can t call and leave a message, you have call over and over until someone answers, can t talk to the doctor over the phone, receptionist won t let you
Dr. Nguyen is a good doctor with an excellent bedside manner. Her receptionist, however, is ATROCIOUS. Not only does she have a poor grasp of English and French, but on the phone, she is rude, and CRUELLY unsympathetic. I attempted to see Dr. Nguyen after spending the night in the emergency room without receiving the help I needed. When I finally got through the inadequate phone system, the receptionist rudely reprimanded me, and refused to consider accommodating any request for an emergency appointment. I asked for a referral to someone else, which was also viciously shot down. Unless Dr. Nguyen implements an improved phone system or allows you to email her directly, DO NOT BOTHER.
I've been a patient of Dr. Nguyen for over 15 years and I find her to be extremely pleasant and friendly and always answers my questions. Yes, it is hard to reach her by phone to make an appointment, but I schedule my appointments months in advance because I know how busy she is. She's an excellent doctor and I'm very happy with her.
I have been her patient for almost 12 years. At first I'd like to see her because I was looking for a good Vietnamese doctor for my sister who just came to Canada from Vietnam. After following her for almost 2 years, I left my previous physician, Dr. Liliane Seropean. Dr. Nguyen is so helpful and so caring! She always takes time to answer to all my questions especially at the beginning of my menopause. She always keep her smiling and her patience. Sometimes I have to wait for more than one hour but I know that some patient needs her urgently. One day, she spent one hour to explain the complication of health for my sister-in-law and her husband! I'm so pleased and feel so lucky to be her patient! Lots of thanks and my appreciation to my wonderful doctor and her staff!
I have been with Dr Nguyen for 15 years now. It is extremely hard to get an appointment and when you do you usually wait at least 2 hours in the waiting room. Her receptionist speaks very poor english and french, I am assuming they have a lot of vietnamese patients. The receptionist is very cold, however once I was pregnant she was nice as she got to know my name. Dr Nguyen was a great doctor, never made me felt rushed, answered all my questions and followed both of my pregnancies.
Dr. Thuy Ngoc Nguyen's Credentials
Accepting New Patients
Areas of Expertise
Awards & Recognitions
Publications & Research