Ratings for Dr. Rola Zamel
First of all, Dr. Zamel’s staff, Stacey/Tracey?, is WONDERFUL! She’s patient and helpful. I can’t imagine Dr. Zamel’s office without her work. … Dr. Zamel ALWAYS is at least an hour behind the scheduled appointment time. Perhaps she does not value your time or thinks your time less valuable than hers. I would suggest you never to arrive on-time. When I first met her, she used a mini check list and only asked for my “Yes” or “No” answers. Like other said here, after she went through the yes-or-no questions, she continued her own data analysis in front of her computer and ignored the patient. I’m not sure why she needed to see patients in person because these could be done over the phone. Dr. Zamel does not know how to communicate or explain the sickness or symptoms. I assume this is why other reviews here are poor. In my opinion, she’s not a “bad” doctor. She simply has poor bedside manner. Although all endocrinologists in town are in months waiting time, Dr. Zamel can be available in weeks. Therefore, you may be able to see her sooner if you can't see an endocrinologist right away.
Kind and patient specialist but inflexible with treating autoimmune diseases. Treated me very respectfully but refused to run diagnostic tests until months after the appointment. Does not seem to know much about Hashimotos disease. On a side note, the office smelled terribly like second-hand smoke.
LONG waits past scheduled appointment. Very tiny Cramped waiting room, having to stand in the hall is never good. I felt like she was in la la land, she asked me numerous questions ten different times. I still to this day believe she started me on meds i didn't need, since its life long hormonal therapy there is no going back. She def. treated me with respect, however she wasn't at all present for my appointments. First hint was the cluttered mess that is her office. I'm sorry but you need to do more tests before diagnosing someone with something serious. I would recommend trying another doctor. Especially for people with thyroid issues (she has no idea about them) i've learned more about hashimotos on the internet than this Dr informed me. absolutely no follow up, nothing on major changes i was about to endure, nor any information on possible complications of synthetic hormones, Which i guess i have to now deal with for life, and i'm not even 35.
I am surprised with all the negative comments below. I have now attended 5 appointments with Dr. Zamel and I have not detected any of the criticisms outlined here. I routinely have 30 minutes or more in discussions with her and I find her to listen as well as inform. She makes the effort to find out if I can afford some of the medications she is suggesting and makes practical decisions based on this. She outlines the purpose of the visit at the beginning as she reads through her previous notes so both of us are aware of the desired outcome of the appointment. I notice that she double checks lab tests and prescriptions as she is going over them, this is not as common as it should be. I always schedule early morning appointments due to my work schedule so perhaps I am spared some of the longer wait times, but I have grown to accept longer wait times generally. I have also not felt rushed towards the end of an appointment so perhaps this contributes to larger waits later on in the day. I have no problem in recommending Dr. Zamel to any of my friends or family
I accompanied my mother to her appointment to see Dr Zamel recently. We had to wait for over 45 min in her tiny waiting room and were only able to sit down for approximately 15min, the rest of the time was spent in the hallway. I had my service dog in training with me (who comes everywhere) and we were denied entry to her office because of the dog. I explained to her it was not a 'pet' but she told me that she did not allow dogs of any kind in her practice including service dogs!!!! I was shocked that she would admit this openly as it is clearly against the law. I told her this and she replied that we would need to reschedule the appointment because she couldn't see my mother if the dog was present. A very nice lady in the waiting room offered to watch him for us while we went in because we didn't want to reschedule. I know the laws regarding service dogs in training and they can be refused so I didn't press her on this but I did ask her how she accommodates patients who need a service animal. She simply said that they are referred to another Dr, that she will not see them!!! This is so unacceptable and illegal. A person with a disability cannot be refused access to treatment. Could you imagine waiting months to be seen by a specialist only to show up and be refused because your service animal is not welcome and then having to wait to see someone else?! This is totally unacceptable. She needs to be educated of the laws in Ontario. I plan to report her to the College of Physicians. I have never left a review on one of these sites but I though it important to warn anyone who has a service animal so they aren't inconvenienced. Her bedside manner left quite a bit to be desired and she was more focused on the dog rather than answering our questions and dealing with my mom's concerns. I have encouraged my mother to find another Dr.
Well I have not been impressed so far. She spends my apt which is always late transcribing test results onto a long sheet. She has given me the same set of instructions to stop one medication more than twice - despite the fact that I told her I'd already done it. Her waiting room is smaller than my apartment size bathroom and there's no place to sit. People have to stand in the hallway. She laughed at me when I asked some of my questions. I'm just not that happy or confident in her skill set.
I had an appointment with Dr. Zamel this week and found her to be very thorough, polite, and knowledgeable. I'm not sure why there are such rude comments on here, she is a doctor and sometimes they run late!! If you had any idea of what they have on there plate every day, maybe then you could them some slack. I don't mind waiting to see someone, especially when they are as good as I found her to be. Just shows that you can't please everyone, and any one with a computer can be a troll!
Dr. Rola Zamel's Credentials
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