Ratings for Dr. Fergal Donnellan
This kind doctor has been following my mom for the past couple of years and we are ever so grateful for him. We are not required to follow up with him as frequently as in the past (when diagnosis and treatment were pending) but ever so often his office will call us to see how mom is doing. He is definetly well known in his field and would recommend him in a heartbeat.
A 3.5 rating for this guy is generous. I have never witnessed such disregard for patients. We have contacted his office a total of 9 times since seeing him 4 weeks ago to follow up on a referral that he has YET to send in. We have not heard back one. Not a single one of our calls or emails has been returned even though we have expressed the urgency of the matter and the severity of the illness. Honestly horrible, I feel sorry for other patients who have to wait weeks or months just to HEAR back from him let alone him actually do anything proactive. Awful experience. Do not recommend. Stay. Away.
The reason I wouldn't recommend Dr. Donnellan to anyone is because of his timeliness, or lack thereof. No only will it take DAYS for someone to return your call it more often than not takes WEEKS. Incredibely professional in my opinion especially when deal with chronic diseases and serious cases.
My negative experience with Dr Donellan was in January 2015. It has been very difficult to discuss this experience publically for several reasons - I have taught breast and pelvic exams in the ubc clinical skills program for over 20 years and have a lot of respect for medical doctors, especially those who tutor, and I expected to be treated with mutual respect i.e., we teach that the patient can say no at anytime during an exam and the student/doctor will comply respectfully. Dr Donnellan appeared to be interested in my situation as I described being injured during teaching the use of the transvaginal ultrasound probe to radiology students (my cervix was blistered, purple, with a yellow discharge and I had rectal pain). I was absolutely shocked at the aggressive manner in which he performed a rectal exam on me, I yelled out in pain saying stop but he continued - my position during this exam was even more vulnerable than that of a pelvic exam - several times I said stop, to no avail. As I was getting dressed, his nurse told me that 'he always does that' , some comfort! He explained that he was unaccustomed to performing exams on unsedated patients. I wrote him a letter explaining my concerns and offering my clinical teaching skills to the gastroenterology clinical skills program - he did not respond, I sent him another copy, no response - he teaches interns and I KNOW how students do exactly what they see, this is scary when I think of how many others may be practicing in the same manner. In case you are wondering, I have had 4 rectal exams by different practioners and none of them were painful nor left me feeling violated. The intimate nature of the exam makes it difficult to talk about. So here I am almost two years later, finally warning other patients to stay away from Fergal Donnellan - while I enjoyed my pre-exam conversation with him, I was completely unprepared for his poor practical skills and his apparent disregard for my comfort and safety, which left me feeling traumatized and violated. Also, his apparent unwillingness to discuss the possibility of improving gastroenterology clinical skills, perpetuates the common belief of medical elitism, that they are beyond being able not only to admit making mistakes, but also, to accept advice and teachings from us, the lowly patients. Rating is terrible.
Have been seeing this doctor for 18 months with 4 procedures gastroendoscope and ERCP visits to his office are brief asks how you are feeling and result and next step problem is he says I need to see you next month or in a few weeks my staff will call will a date for another ERCP terms like high risk for cancer you wait for staff to call with a date and time 2 weeks you call staff they give you a date remembering Dr wanted to see you in a couple of weeks you get an apt 1 month later the day come office calls to cancel and new date new date is approaching and staff call with new time day arrives and staff call again to cancel with new date Dr implies the original test gastroendoscope results and pathologist discussion indicate ERCP should be done soon and you wait 4 months due to hAving to cancelled apt I can see cancelling 1 but this has happened on several occasions 5 times with different procedures would be ok if you lived close or didn't need to arrange a ride take days off without pay only to be cancelled
Had a gastroendoscopy with him. I woke up during the procedure and he treated me really badly. Didn't even say sorry, jut said "it is normal". I have done the same procedure other 3 times and I have never had the same problem... no, it is not normal and you can be a better human being...
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