Ratings for Dr. Elston Wong
Took my husband in for emergency tooth extraction and was fantastic. Even called my husband after business hours to speak to him about the procedure. Went above and beyond in every way. Staff were great! Beautiful and clean office. Would recommend Dr.Wong and his team to everyone you won't be disappointed
Dr. Wong is the absolute best Dentist in Barrie. I've been a patient in addition to my family for many years. He has the patience of a saint and is kind, friendly, and gentle in all the procedures I have witnessed. He also has a great sense of humour and fantastic people skills. Amazing Doctor!
Be very cautious going to this clinic. They seem to care about making money and not about your teeth. They gave me a very aggressive (and extremely expensive) treatment plan which would have cost me nearly eight thousand dollars but thankfully I was told by another dentist that it wasn't necessary. They also told me I needed more cleanings and asked me for my insurance information. I gave it to them so they could set up an optimal cleaning schedule. Even with this info they booked me in too many times and my insurance coverage ran out. They told me they'd talk to the insurance company to try and get them to make an exception to cover it but the next time I heard from the office it was to book me in for more fillings. I told them I'd like to sort out this cleaning bill (which I needed to pay for out of pocket) before doing any more work. I heard nothing.. until I received a call and then an email about booking me in for more work. I told them I didn't want to come back but they still keep hounding me. I have a hard time believing these other perfect 5-star reviews.
I would not recommend Dr Wong. He was rude and condescending towards his employees. On one occasion I was in for a large filling and the dentist left me in the middle of the drilling part to go tend to another patient. I sat for over 20 minutes, my mouth filled with apparatus (very uncomfortable) waiting for him to come back. I would have complained but I was unable to speak. Very frustrating. Once he came back in the room he offered no apology or explanation he just continued with his work. Stark contrast to my last dentist who was always very personal and would never have left me in them midst of a procedure.
I had been delaying on a root canal issue involving a bridge that had subsided for over a year and when it starting acting up again I searched out Dr. Wong on-line. On my initial call Lisa answered many questions for me, scheduled the appointment in a timely fashion as I was going away and advised that Dr. Wong would be in contact with me shortly. He called and we discussed all the details over the phone in great length. The lengthy procedure was broken down into 2 appointments and I am a very nervous dental patient. Dr. Wong was very patient with me and made sure my pain/fear tolerance was where it needed to be before starting. His after-care follow-up is 2nd to none. At no time did he ever rush his time with me. Lisa is also a great asset to his team. Dr. Wong is definitely well trained, experienced and continues to stay abreast in his field.
According to our regular dentist and a very expensive specialist in Barrie, my daughter required a certain procedure for her front tooth. We consulted Dr. Wong for another opinion. He was the only one that actually thoroughly examined (not just visually) and tested the tooth to determine its viability and consider the best long term dental plan based on her age and the condition of the tooth. We ended up going with a completely different approach than had originally been suggested.Dr. Wong is a perfectionist and took the time to discuss options and ultimately correct the problem. My daughter and I were both extremely pleased with his pleasant personality, his thoroughness, professionalism and the end result. Above and beyond regular treatment. Dr.Wong personally called our home post-procedure for follow-up to confirm that all was well. I don't know of any other doctor that does that! The staff is also friendly and courteous. We plan on continuing with Dr. Wong as our regular dentist.
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