Ratings for Dr. Regina M. Kaplan
This is my last time going to this group. There are numerous staff members all over the office but I wait for at least an hour every time. If they can't handle volume guess what....don't accept new patients. The woman at front desk is rude! There is no privacy. Everyone in waiting room can hear the conversation. Not appropriate. Last time I went for annual Dr. Kaplan had 2 other staff members in room for training. She didn't ask me if this was okay. I just think they are too busy to care.
I've been seeing Dr. Kaplan for 1yr + had 2 surgeries with her. Having stage 3 Endometriosis I've gone through many OBGYNs in 7yrs. I can truly say Dr. Kaplan is by far the BEST MD I have EVER been to. She has gone above beyond and out of her way for me like I'm sure she does for all her patients. She is compassionate, empathetic and spends as much time with you as you need unlike other Dr's who rush out after 5mins. Yes the wait can be long but its hard to find a MD as special as Dr. Kaplan if it means long wait times because she takes her time with each patient was operating or delivering then my gosh who am I to complain when I know I will soon get my time with her. The staff is also such a pleasure They always great you with a smile and make your experience less nerve wrecking. Just like Dr. Kaplan the staff is quick to go out of their way for their patients they have done it various times for me. I will never leave Dr. Kaplan I highly recommend her. She truly is THE BEST!
Extremely rude office manager and staff. Waited for 1.5 hours after appointment time. The receptionist and manager were unapologetic and asked to leave as the first solution when asked about the delay. No respect or regard for patients time. I have lodged a complain against them with insurance company to flag them and written to the CEO of unitedhealthcare about their behavior. Le without seeing the doctor and wasting two hours!
I just came back from waiting for over an hour for my 6:30 appointment without seeing Dr. Kaplan. I understand having to wait 20-30mins..but having a new patient wait over an hour and 10mins is absurd! I asked around an hour when my turn would be - the receptionist said next. However, they called another woman before me citing "only an ultrasound room was available". My fiance called to complain and the office manager took me aside to "talk" to me. Instead of apologizing, she mentioned that is how OB/GYN offices operate..I told her that this was not my first time at a gynecologist office. I understood emergencies came up but no one ever set the expectation with me that my appointment would be delayed because of emergencies. Her response from there was "we've been working here since early morning". I left by saying that they clearly didn't want my business as a new patient if that is how the front lines of this office treats their patients. Unacceptable.
I've been going to Dr kaplan's practice for 7 years now, having switched from a terrible practice prior. I have been extremely happy with all aspects of the visit. Contrary to many comments, I have had little wait in the waiting room, the receptionist is very pleasant, and I just LOVE Jen, the PA who assists Dr. Kaplan. I"ve had nothing but wonderful experiences during my annual visit, and they delivered my 2nd child Abby. I found them to be very attentive, accomodating, and helpful to my needs. I would most certainly recommend this practice, and in fact I am doing so with a good friend who just asked me for a recommendation.
WARNING: I think that this doctor is on her way to a malpractice suit. Please do not be the one that it happens to. I have personally experienced everything from lack of results on a Pap smear to switched records to improper billing. Oh, and the comments on rude staff are true, but that is the least of her problems. Please do not visit this doctor and if you know someone who is a patient advise them to find care elsewhere.
Dr. Regina M. Kaplan's Credentials
Accepting New Patients
- State University Of New York Downstate Medical Center (Grad. 1989)
Areas of Expertise
Awards & Recognitions
Publications & Research