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Rate Dr. Eric Henry
Dr. Eric Henry's Ratings
Dr. Henry is polite and knowledgable but doesn't like questions and can become condescending. Staff are pleasant in short interactions but are also quite condescending. They called me on two separate occasions to 'remind' me of appointments that I knew nothing about. They blatantly implied that the error was my doing. The 1st time it happened, after scrambling to arrange time (unpaid) off work, it turned out this office double booked a procedure and the appointment was unnecessary. The 2nd time it happened, I requested the reason for the appointment and there was no way this staff member would provide any information, so I rebooked the appointment for a later date. It turned out the appointment was routine follow-up but what if it has had been an urgent matter that required timely treatment? Not impressed with office staff!
Dr. Henry was great! Front staff was extremely friendly and I am always nervous about meeting new doctors/specialists. Dr. Henry greeted me with a smile, stood up to shake my hand, maintained eye contact and had a sense of humour. Brief and to the point visit, provided me with sampled when I mentioned I had not filled my previous RX because of cost issues, and referred me to an allergist to look into my problem. He was very friendly, very helpful, very knowledgeable and polite. I would recommend him to anyone needing to see an ENT.
He's super nice and he makes you feel like you can ask him anything. I panic over every little thing and he calms me down every single time. When i hadn't seen him in over a year, but i was nervous about a pain in my neck, with one phone call i was booked a few days later to help me out. He's so friendly and no doubt i chose the right doctor to help me through my journey.
Another ENT saw me once and determined my situation was not in his capabilities so he referred me to Dr. Henry! He took me in right away and removed the tumor in less than a month of my initial visit. His bedside manner was comforting, making me feel totally relaxed and when I was admitted to the hospital all of the nurses and admin staff said how lucky I was that he was my doctor. Surgery after care has been amazing, and his stitching abilities rivals plastic surgeons. I am very happy with the care I have received from Dr. Henry and for those who have to wait, be happy you aren't an emergency...and he is worth the wait!
We have been seeing Dr. Henry for a number of years for my 6 year old daughter who is now on her 4th set of tubes for chronic fluid buildup and subsequently mild/moderate hearing loss. We saw Dr. Henry last week, but didn't get a copy of the hearing results, and are now in the process of trying to get this from him. Do you think we can even get through to the office though? The phone is not being answered, the general office voicemail indicates that any messages left will not be returned, he does not have an email. I am to the point that I almost want to fax the office asking for them to call me. Staff are generally not knowledgeable or helpful, but this sets a new standard.
Dr. Henry was knowledgeable and seemed eager to help. We saw him in October 2013 and had to wait until January 2014 for the operation. My daughter got sick, so they postposed the operation until "maybe" May 2014. The wait time for surgery is unacceptable in normal circumstances but considering the severity of my daughters issue it's ridiculous.
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