Ratings for Dr. Maria A. Keller
awful staff, rude, Dr disregards patients concerns, has no expectation of staff to treat patients with decency and respect. Billing dept sub-par as well, dont bill insurance for 100% coverage wellness exams so bill patient for full responsibility 2 years later. Not one thing was decent about waiting for over 2 hours to never even be acknowledged that you were waiting in the room. Doctor is not only dismissive, but goes into great detail about personal life while disregarding patients.. unbelievable.
Dear Dr Keller, Perhaps you will read this like you have read other comments and make some changes in your practice. You are a very friendly and open person, so open that I see it is a little much for some of your patients based on the reviews. It is not perhaps my personal preference for a bedside manner, but you seemed to do everything I required with competence and to address any questions I may have had. You do not seem to be the warm, fuzzy doctor that some might like, but my fault is not with you, or even your staff. Poor 'T', your office manager, put on a brave face and came out to talk to me after I was already extremely upset and filled with rage at your billing 'department'. Too bad she couldn't work any magic to rectify the situation as you have relinquished any and all responsibility for billing to one person who needs to work on managing problem claims and customer service. I would think that since I am your patient and you hire ‘J’ to do your billing that you would have the ability to have a say in solving any service issues created by your billing ‘department’. Yes, my beef is with 'J', your one and only medical biller that took approximately 2 years and 3 months to properly process an office visit with my insurance. The first bill I received for visits in Jan 2015 and Feb 2015 came in Jan 2016, a whole year after the visits. ‘J’ claims that she was working on it with my insurance, except they have no record of that, and another review I read somewhere had the same problem receiving a bill a year later and with a final notice with a due date the day after it was postmarked. I’m sorry, but that is completely ridiculous and I got one of those threatening final bills as well. The bill I received a year later included a years worth of interest on those two visits in addition to it not being processed with the insurance. I called ‘J’ and she basically said she’d redo it but didn’t provide any details on what I could do to expedite it, what the actual issue was or anything else that made me feel at ease. She made it sound like she’d take care of it and there wouldn’t be any issue. The first visit from Jan 2015 did get processed and paid for by my insurance within a couple months while the insurance process took its course. Another visit from May 2015 was also correctly processed at that time as well. Therefore, I do not understand why the Feb 2015 visit never got processed. Oh wait, actually I do. I had to call my insurance administrator multiple times and relayed the information to ‘J’. They told me that the Feb 2015 visit was missing the taxonomy code. The ONLY thing that ‘J’ had to do was send in the taxonomy code and she never did that for a whole year, even after I got another bill for the Feb 2015 visit 6 months ago and again relayed that they needed a taxonomy code. A couple months ago I finally sent a letter certified to your office so that this could be resolved as your online statement delivery kept showing I owed the full amount without any adjustment based on insurance. And lo and behold, after the certified letter I got a call from your office saying you’ve spoken with ‘J’. After connecting ‘J’ to a supervisor at my insurance administrator after she still did not submit the paperwork with the taxonomy code, and more back and forth to get that required taxonomy code, the claim was finally processed. The 3 or so bills before this was resolved were billed at the full rate for the office visit, but did not include interest. Funny, how after all my efforts to get this resolved ‘J’ decides she should try to charge me interest even though this was the FIRST CORRECT BILL in over 2 years. Really? I’m sorry, but that is BS. The fact that she told ‘T’, your office manager, a lie that the claim was processed with insurance when it wasn’t, as I doubt ‘T’ lied on her own about that, is completely outrageous. 'J' tells me over the phone while ‘T’ is listening in that yes, there are policies she has to follow and that if I had paid the full rate of the office visit on the bill that she sent without showing interest, that I would have received a follow up bill charging me the interest. Funny how she says all this, and then my insurance administrator says that because you are contracted provider that you can’t charge me interest as it was not my fault the bill took so long to be processed correctly. I don’t know why ‘J’ insists on lying. I was so excited to finally pay my bill and be done with this so I could make my annual appointment and then she has to pull this BS out about the interest. Per my insurance adjusters recommendation, I have sent payment for the amount due without interest. I hope that this will be accepted and processed without further nonsense about interest. I am sorry to say that I will no longer be able to visit you for any services as I doubt the ability of your biller to do her job without malice toward me.
Marie Keller is the worst doctor I have ever seen. I want my copayment back and still to this day believe that she needs her medical license revoked. She told me I am too young to have fibroids and the pain in my side is because I eat sushi. I eat sushi maybe once or twice a year. After nearly two hours of sitting in the waiting room, and glancing at my CT scan and vaginal ultrasound results for a quick second, she prescribed I take a probiotic. Turns out I have a cyst on my ovary. Save yourself the time and money. Don't see her.
Dr. Keller is awful! I went in because I had a pain in my abdomen and she was just interested in getting me on hormone pills for menopause. I don't have any symptoms menopause. She even called in my husband from the waiting room (is that allowed) and said to him, "isn't she moody..." and other things. How dare she! I didn't need drugs and I still don't. What about why I came in Dr. Keller
Dr. Keller is an intelligent, thoughtful and easy to get along with practitioner. She delivered my son 7 years ago and literally saved his life! She deftly sensed and expertly diagnosed my difference from average pregnant women and instantly stopped everything to refer me to a perinatologist who diagnosed me officially with Factor V Leiden... a blood clotting disorder that kills and maims babies in the womb. Without Dr. Keller's amazing intuition, my son would have died or been born deformed due to my blood clotting disorder. I would never hesitate to recommend her as a doctor. A gifted and smart doctor is a rare gem to find. Thank you, Dr. Keller, for noticing I "wasn't your average bear", and saving Eloy Jr.'s life. I owe you more than words can express. Respectfully, Rachel Saenz, RN
Dr.Keller is definitely a casual Doctor and I believe she tries to relate to each client in her own way. The office staff and medical assistant was very friendly, I haven't had a pap smear in a long time and I felt very comfortable and there was no pain, this visit was good experience.
Dr. Maria A. Keller's Credentials
Accepting New Patients
- University Of Illinois At Chicago Health Science Center (Grad. 1993)
Areas of Expertise
Awards & Recognitions
Publications & Research