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Ratings for Dr. Joann O. Rivera

1
Staff
3
Punctuality
5
Helpfulness
4
Knowledge

Incompetent staff. Once they ordered the wrong prescription and it took 6 months for us to be reimbursed. I have tried 3 times at least to get a shot, came in for the appt. to get it, and they did not have it. I had blood work done, and the computer record showed "deleted." Just before they prepared to draw my blood a second time (and I waited a half an hour to for this) I asked if they were sure they didn't have the results. The lab technician said - "oh,...'deleted' means we sent the lab work to another lab (at least they did that, so I wouldn't have to pay out of pocket - that's GOOD) Anyway, they then found the lab results. I then reminded them nothing had yet been mentioned about getting the shot ordered in, since they hadn't yet gotten it in for that appointment. So they gave me a prescription. I phoned later explaining that I can't get it filled, they have to call the insurance company and a special pharmacy to order the shot. A week later, called, still not ordered.

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flag | Submitted August 1, 2014

3
Staff
1
Punctuality
1
Helpfulness
3
Knowledge

My appt. was schedule at 11:15am. I am all paid and ready to see the doc. by 11:10. After half an hour of waiting I checked with nurse that is she running late? Nurse says let me check and comes back after 5 min saying they are getting rom ready shouldn't more than few mins. After that I am in exam room for another half an hour. Finally at 12:15 Doc. comes in, I am frustrated by that time. I complain to doc. saying this is too long of the wait just fo have my prescription filled. She DOES NOT APOLOGIZE instead she says she has to see 30 patients a day and if she does not she can get fired!! this is how it is. and If I don't like to wait I have to find another doc. she repeated that at least three times before my appt was over.

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flag | Submitted August 7, 2013

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Dr. Joann O. Rivera's Credentials


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Biography

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Education

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Insurance accepted by this Doctor

Other patients have successfully used these insurance providers, please call the Doctor's office to find out if your insurance plan is accepted.
Aetna
Anthem
Blue Cross / Blue Shield
CIGNA
Medicaid / Medi-Cal
United Healthcare


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