Ratings for Dr. Sam Hanna
Rude front desk who couldn't care less. Whatever time they make for your appointment, ignore it, as they do, because you will wait in the overcrowded waiting room for an hour. If they give you an 11am appointment, turn up at noon, and you will likely still have to wait! What a waste of time on all counts. As for Dr Hanna, his only concern is himself. Their sole interest is overbooking and your money.
The first thing I said to him was "How are you?" to which he replied, "Better than you..." What kind of a doctor says that?! Showed very little respect and made some pretty rude comments. He spoke to me as if I carry myself with low self-esteem, asking questions like "How miserable are you?" Spoke in a pretty condescending manner and tried to push the expensive medications. Next.
Horrid!! This idiot has no loyalty or compassion for patients whatsoever. Stay away from this money pit. The whole operation is about money and good customer service means NOTHING. My appt was at 11am. Becuz of the crappy TTC (inefficient and delay prone af...) I was a mere 17 min late . The receptionist said she had to ring him for "permission". She came back and said the doc CANT see you today becuz ur past 15 min late deadline. Apparently this is now a policy. She said after 15 min you have to rebook. WTF?? Here I booked this appt 3 weeks prior and becuz of his stupid moronic rule I have to come back several weeks later. Who does this?? Completely pathetic. Not only for the rebook but she swiped my OHIP card on top of this which charges OHIP for the visit when they did NOTHING. Not sure if this is kosher but sure seems kind of fraudulent imo. I finally got to speak to Dr. Hanna. He just rambled a bunch of BS. Basically insinuating if you dont like it - leave. I said it's ironic when I have to wait some 1.5-2hrs when on time yet its fine to diss the patient with no apologies. He said the typical ."...it's my business, my policies, and if you dont like it go somewhere else" attitude. This after 5 yrs as a patient. An absolute horrible customer service person and now a horrible manager who runs the show! Do not choose this doc.
Waited over 2 hrs for my appointment scheduled for 10.30am. This is ridiculous. 30 min wait time I would consider average for a doctor who's doing their job. Anything over an hour is lack of empathy for the customer. We as patients also have a schedule to follow. Likewise if doctors visited our business and had to wait 2 hrs they would complain, rant, and leave asap. Then to find out via the automated service if you cancel within 24hrs you will be charged 7$5+tx is asinine esp. if you have an emergency. I can tell this place is about the cash and not patients first. Not to mention being rushed out of the appt for someone else. SMH.
Not the best dermo in the city but not the worst either. Consider him average. Great with simple issues... not so much with complex issues. The place is all about busine$$. Everyone is scheduled to the exact 15 min of time. If u exceed this he gets anxious with the "have to go" attitude and leaves u hanging. Wait times to get an appt is pathetic. You have to take the first appt they give and keep calling in everyday to see if there's cancellations to be bumped up. Kind of pathetic. They keep impressing upon patients how terrible OHIP is and how little money they get for repeat patients/follow-ups. He said that's why they have to keep scheduling new patients since they get paid more whilst existing patients get pushed to the end. Hence, the 4-6 week wait time for an appt. Yet they just acquired a new building that's 5000 sq ft that's near $2.5 mil. All about money with these folks.
Dr. Hanna was initially pleasant and appeared well informed. As the appointment continued, I realized he was talking at me instead of with me. He asserted (not shared) his knowledge in way that made me think he only sees things from a narrow medical perspective. He didn't really give me an opportunity to share my thoughts on the subject. I can see why people would like his style, but in my opinion he came across as arrogant and inflexible - two qualities I try to avoid when seeing a doctor.
Dr. Sam Hanna's Credentials
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Awards & Recognitions
Publications & Research