Ratings for Dr. Penny Black
Feeling vulnerable and somewhat concerned with my diagnosis, I was very grateful to meet Dr Penny Black today. Dr Black explained things very clearly and was patient, kind and light, which is what I truly needed. The receptionist was just as thorough and kind and assisted me by booking other appointments on my behalf. More steps ahead, but I feel supported and ready for whats ahead.
People need to stop rating doctors based on how their reception staff are. In a regional area, you don't exactly have the best choices available for employees. You have to work with what you have. The only thing that should matter is the knowledge, bedside manner and organisational skills of your doctor. All areas that Dr Black excels in.
Dr Black is a very caring and knowledgeable doctor and when treating my young daughter's condition did so with compassion and offered great emotional support pre and post surgery. She has changed my daughters life completely. She is a credit to her profession.
I cannot rate Dr Penny Black as I never had an opportunity to see her but I can certainly say that her receptionist is an extremely rude, uncaring and inhumane individual who needs to experience the pain and suffering of people with gynaecological problems in order to do her job better, better still she shouldn't be working in a job that has any human contact at all because she is barely human herself.
I have recently been treated by Dr Black and have to say that I have never found a Dr with better care and empathy for her patients. She made what was a traumatic experience far less so and treated me with great dignity, even though I felt most undignified by the condition I suffered. She worked very hard to get the treatment I needed to happen as quickly as possible, and even followed through on my post operation care with a personal phone call well after hours to ensure I was ok. She is knowledgable, thorough and most of all caring. I will never forget this kindness.
I cannot believe that a respected professional would allow first impressions to be tainted by poor reception. I have not/ will not seen this specialist doctor due to the totally rude and aggressive receptionist. Volatile personality with absolutely no empathy makes for poor customer/patient service. This is a sensitive and very personal area of speciality for a doctor and the patient. Get someone on reception who has good customer/patient relation skills. Your reputation is being tarnished without even seeing you.
Dr Penny Black is an amazing, caring, knowledgeable women! I saw her for several months and she did every test possible to find out why I couldn't fall pregnant! She explains everything thoroughly and answers any questions or concerns you may have! Now after falling pregnant and seeing a local doctor both Penny and her receptionist are still more then willing to help with any concerns and enquiries that I may need a second opinion on! I highly recommend Penny to anyone with infertility concerns :-)
I found that both the lady behind the desk and doctor penny were both really lovely Dr penny was brilliant with my 4 yr old daughter and explained every thing clear and all round I found them very pleasant and very comfortable to be around and am happy that she took the time to look after my daughters problem can not thank you both enough
Dr. Penny Black's Credentials
Accepting New Patients
Areas of Expertise
Awards & Recognitions
Publications & Research