Ratings for Dr. Dorothy J. Ray
There office staff should all be fired. They never follow through or up on anything they promise. Dr ray is a great yet her office is a total joke. There is no way to hold them accountable for anything and a sorry just does not cut it every time.
Lets start by saying me and my brothers came to Dr. Ray as children and I had great respect for the practice and the way we were treated as a family and as patients then, however this is when it was one practice with the two Dr. Ray's and there sister ran the front office. Since as a child I had such a pleasant experience when I had my children it was an obvious choice to bring my children here as well. Now on the other hand I never see Dr.Ray, the staff at the lakeland hills office are very rude and things just are not the same the Doctors I see speed through appointments and don't care how the front treats you, and seems to me like they are only concerned with money, I was paying full price for appointments because our insurance through my husbands work was being transferred from one company to another and I was waiting for new info, no problem i. Will bill insurance an pay cash, but i was treated like scum. I guess this is how life long patients families are treated!
The front desk staff are not aware of office policies. The nurses are rude, and every time you have an appointment is with a different doctor, if you want an appointment with Dr. Ray it will have to be either a Tuesday or Thursday and the wait is even longer. Patient for the last 8 years. Changed to another location due to how rude the front desk and the nurses are. As the practice got bigger the customer service aspect was lost.
Dr. Ray herself dimissed my two sons from her practice after years of seeing her. She told my 12 year old he was going to get twelve shots. He was terrified and ran out of the room and into the restroom. They tried picking the lock and was telling him to let go of the door handle, which he was not holding. The lock was messed up and they sent me a certified letter dismissing both of my children for my 12 year old being uncooperative (with good reason) and destruction of property (which they messed the lock up themselves). No doctor with good sense would tell a child something like that and expect no reaction. I am furious!!!
Dr. Dorothy J. Ray's Credentials
Accepting New Patients
- Univ Of South Al Coll Of Med, Mobile Al 36688 (Grad. 1987)
Areas of Expertise
Awards & Recognitions
Publications & Research