Ratings for Dr. Veronique H. Jotterand
The office of Dr. Veronique Jotterand (ophthalmologist) is the rudest, most unprofessional medial office that I have ever had the displeasure of dealing with!! My baby girl has been dealing with a cyst-like formation under her eyelid that is protruding into her eye, since Saturday. I took her to urgent care (when it wasn't nearly this bad) and the pediatrician submitted an URGENT referral to an ophthalmologist but stated that if it got red and/or swollen she needed to be seen ASAP. Well, it did and the referral to this doctor's office was approved. Her PCP's office called and gave me the info and the referral number to call and schedule the appointment yesterday. When I called, the employee on the phone was incredibly rude and unhelpful. She told me she had not received anything. So I told her I had the Auth number if she could look it up with that. She told me she was unable to do so and the referral needed to be re-sent. I then found out that that was not true! She could have looked it up with the number and even after our referral coordinator re-faxed the auth I called back and told her she needed to look it up like she should have in the first place. Once she found it, she told me she couldn't schedule the appointment cause it was "all wrong" (a code was wrong). The referral coordinator, Ana, fixed it and resubmitted extremely quickly and even took the liberty to call the office to make sure they received it. When I called to schedule the appointment I was told the soonest she could be seen was next Wednesday. I told them that was unacceptable as my daughter needed to be seen right away and explained her symptoms. I was told they would see if they could "squeeze her in" and then was given the option for Monday, still almost a week. I said that was no good and she needed to be seen no later than today. She then proceeded to tell me that the doctor was not in the office at all this week and there was no way to have her seen any sooner than Monday. After taking her to CHOC last night, where they were also unable to do anything for her, I called her PCP's office to see if there were any other options. Ana then called me back confused as to why I had not taken her in today. Apparently she was told that Angel could have been seen today at 930 and no one told me that. When I called the office to find what was going on, the response I got was incredible! I was told that Ana was lying to me and that no one ever told her that! But that they could squeeze her in tomorrow at 930. I asked how that was possible when I was told that the doctor was not in. She said the main doctor was out but another doctor was in! So why was I told she could not be seen?! She continued to tell me that Ana had lied to me, which I found ironic considering they had already lied to me TWICE! I said I wanted to speak to the manager and I got the same response from the manager!! She told me there was some sort of "miscommunication" about the doctor not being in (ummmmm... that's not a miscommunication, that's a flat out lie) and that "stuff happens". When I told her that this was completely unacceptable and that my daughter was suffering, her response to me was "oh my gosh, we see this all the time, your daughter is not suffering"!! I was infuriated! I told her how dare she try and tell me my child wasn't suffering. I gave her an earful. She then proceeded to tell me that I needed to get a hold of myself because I was "out of control" and "aggressive". Hell yes I was aggressive!! That's my baby girl's health. If I'm not aggressive for her, who will be?? She then told me she was going to call my PCP and request that we be referred to a different ophthalmologist cause maybe it was best we go elsewhere. I am still in such sock and awe at the disgraceful, disgusting, abhorable attitude of the entire staff. NO ONE should have to deal with this kind of treatment, especially in times of health concens! I wouldn't send my worst enemy there. Anybody who's even considering going to this deplorable office should safe themselves the agony!
The office is very old and needs repairs. It's also in a dumpy neighborhood. The staff is a bunch of illegals who barely speak English. Anyway, I had surgery with Dr. Jotterand to correct strabismus. (Eye that turns outward) The surgery did not help my eye at all. I told Dr. Jotterand this and she told me that my eye looked great. Huh?! My eye looks exactly the same! I then asked her about having another surgery done and she said that I was too old. My feelings were SO hurt. I am 25! She clearly states on her website that surgery will work on children and adults. I don't understand her at all.
Beware! Worst drs' office ever! First time we went there was for my son's consult, they didn't make us wait too long. Don't be deceived, it's their ploy. Next time we went was for pre-surgery, we wait hr+. Office overbooks(4 patients in 1 time slot-front desk girl told me), so you will wait over an hour. Staff is unapologetic, & Dr will apologize, but continues to overbook. After surgery, Dr wanted a follow-up in 3 mths. Staff schedules it for 3 mths & 3 days after, so insurance wouldn't cover the follow-up surgery appt(cut off is 90 days). They do this so they can bill your insurance for an office visit. When you bring it to their attn, they say they will waive the copay. Office Mgr, Lina didn't think it was her staffs' responsibility to know about the insurance. Insurance says it's common practice, that my drs' office should have informed me. Now I found out they have overcharged me. Patient care is not their priority, your money is...do yourself a favor and stay away!!!
The shortcomings of this practice are inexcusable. I wish Dr. Jotterand and the other doctors could make their staff present themselves more professionally and teach their staff some office etiquette. My daughter has been a patient for 6-7 years. There is a big disparity between the patient care from the doctors compared to the staff. The staff is cold --they frequently behave like you're disturbing them when you walk up to the window. Things appear to be getting worse this past year. Recently the office was inexplicably closed. Myself and and 4 other patients stood outside, all of us WITH APPOINTMENTS, dumbfounded. We were forced to walk away after 20 wasted minutes. During that time we tried contacting someone by phone -- no one came to the door. No note on the door. No explanation. On top of that we all got stuck paying for parking. A few days later when I returned and inquired about the unscheduled closure, no one even knew what I was talking about. I found this to be absurd.
Dr. Veronique H. Jotterand's Credentials
Accepting New Patients
- Univ De Montreal, Fac De Med, Montreal, Que, Canada (Grad. 1981)
Areas of Expertise
Awards & Recognitions
Publications & Research