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Ratings for Dr. Peter Mazzella

1
Staff
1
Punctuality
1
Helpfulness
2
Knowledge

I was new to the area and looking for a new dentist. I called Dr. Mazzella's office to book a new patient appointment for a cleaning, exam and x-rays. I was told to bring my insurance information. The day of my appointment, I arrived before my appointment at 8:45 to fill out the paperwork. Over an hour and twenty minutes later, I was still sitting in the chair waiting for them to process my x-rays (the office doesn't have digital x-rays -- this is technology from like 1982). Their ancient x-ray machine kept malfunctioning so it was taking forever for them to process. Also, she took way more x-rays than necessary -- like 13-15. Right after the appointment I had a massive headache from all the radiation exposure. Nearly an hour and half after arriving at the office, I was still sitting in the chair and hadn't had my exam or my cleaning yet. While I was waiting, the receptionist came in and said that they had a "cancellation" for an appointment at 11 am. She said they could "squeeze" me in for the cleaning. I told her that I had booked a cleaning and that my appointment was at 8:45. She said I need to book two separate appointments for a cleaning and exam. What?? This was NOT explained to me when I called in to book my new patient appointment. Traditionally, a cleaning and dental exam is held on the same day. The patient gets a cleaning done and then a dentist will examine the mouth and diagnose if any future work is to be done on a separate appointment. However, Mazzella's office makes you come in for two separate appointments, one for the cleaning and the other for the exam. And they don't tell you this at the outset. So beware if you are a new patient. You'll need two appointments just to get your teeth cleaned. All so Mazzella can bill your insurance for two separate visits and make more money. When I complained about this, the staff and Dr. Mazzella got huffy with me. When I requested that they give me the x-rays they had just taken, they refused to give me copies of my x-ray films or my paperwork that I had filled out, which had such personal information as my SSN and my husband's SSN. They were very unprofessional about handling this situation. I would never recommend this dentist.

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flag | Submitted November 20, 2014

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Dr. Peter Mazzella's Credentials


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Insurance accepted by this Doctor

Other patients have successfully used these insurance providers, please call the Doctor's office to find out if your insurance plan is accepted.
Blue Cross / Blue Shield
Medicaid / Medi-Cal


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