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I’ve only seen Dr. Vassos for normal cleanings and I’ve never had a problem with the dental hygienists, so I have nothing much to add about their expertise. However the treatment of their patients is borderline discriminating. I came to Dr. Vassos office 2 years ago because he was the closest in proximity to me. At that time I thought he was part of my insurance network. However I soon realized I was mistaken, because when I looked through my network doctors on my insurance website and when I called my insurance, his name is nowhere to be found. When I’ve talked to Dr. Vassos, he told me that he was an in network doctor for my insurance. I was very confused, so I called my insurance at least 5 different times to ask if he is in my network, and each time the customer service rep said no. However since my insurance coverage was still pretty good for out of network doctors, I stuck with Dr. Vassos because his office is closest to where I live. Recently I had a payment question about my insurance coverage for a procedure, and his office needed some more details from my insurance so they asked me to call for them. Never in my life has the doctor’s office asked me to relay information for them from my insurance, but I told myself the call wouldn’t take long so I just brushed it aside. After obtaining the information from my insurance, I called his office again and told him what my insurance told me and he implied that I was lying. My insurance explicitly told me that for minor procedures, if the doctor is in network, my insurance will cover 100% and I will have no copay. They also told me again, that Dr. Vassos is not in their network. I told this to Dr. Vassos and he insisted that he is in network and that there is always a copay. He also added that “someone is not telling the truth,” and implied that I was making this up so I wouldn’t have to pay. I thought this was extremely rude, because I was asked by his office to relay information back to them, and when I did, they accuse me of lying and deny all the information that they asked me to get. Then he told me that we could do the procedure and just “see what happens.” I’m sorry but I don’t have the money to gamble around with you so that I can just “see what happens.” Not only this, but I was also previously denied copies of MY OWN records. I am extremely frustrated with his practice, and for anyone who is looking for a dentist, LOOK ELSEWHERE. Find a dentist who will actually respect you and help you address your healthcare concerns. 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Dr. Douglas K. Vassos

Dr. Douglas K. Vassos

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