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Ratings for Dr. Venera R. Miller

1
Staff
1
Punctuality
1
Helpfulness
4
Knowledge

I agree with the other reviewer, but let me be more thorough: I know that it is hard to find good psychiatric care in Calvert County. Think very carefully before you decide to choose Dr. Venera Miller. Dr. Miller may indeed be a competent psychiatrist. Her office policies are not acceptable. Wait time in her office is often 45 minutes or longer. Calls go unreturned for weeks on end. You can not rely on a call being returned. The only way to get questioned answered or schedule appointments is to hope you call during the few minutes each hour the secretary answers the phone. The secretary lies to the doctor about having made return calls and often berates patients in front of other cleints. Dr. Miller sees a lot of recovering drug addicts. (I assume they are court ordered.) I am glad that people are getting help. Unfortunately, these patients are treated like criminals while at the office. In fact, most patients are treated as irresponsible laggards. Dr. Miller does not participate in ANY health insurance programs. She does not take credit cards. Though she does require you to have one on file in case she wants to charge you for something. If you do not have a credit card to act as HER insurance policy, you will not be seen by her office. Cash or check up front is the only way to get in to see the doctor. She is more interested in getting her money than caring for patients. Dr. Miller has changed office locations four times in the last six years. She has every right to move her practice wherever she likes. The problem is that she doesn't inform her patients before their previously scheduled appointments. I once arrived to an appointment on time only to find a badly hand lettered sign taped to the door. "Office moved to XXX" I tried calling to let them know I was on the way. Of course, I was only able to leave a message, that was not checked. I had to drive five miles to get to the new location. I was berated by the secretary for being late. And for not calling... When I pointed out that I had called, she told me that I shouldn't rely on their answering machine. Dr. Miller not only made me reschedule the appointment, that I had taken time off work to attend, but tried to charge me for a missed appointment. When I asked why her office didn't send out a change of address card to her patients, she told me that would have been too expensive and too much bother. Her words, not mine. Oh, and did I mention that there is no sign outside the current building to let you know which office is hers? That's right. There are no suite numbers listed on the outside of the building. You simply have to go into all of the offices until you find the right one. Good luck if you decide to visit her. I will never go back to that unhealthy evnironment again.

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flag | Submitted November 10, 2015

1
Staff
1
Punctuality
1
Helpfulness
1
Knowledge

she is a greedy person, all she cares about is money, she extorts people in need of treatment!!!!

Was this rating useful? 1

flag | Submitted October 20, 2014

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Dr. Venera R. Miller's Credentials



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