Ratings for Dr. Lee S. Pollack
Dr. Pollack is phenomenal & treats each of his patients with the utmost respect & care they deserve. He is very knowledgeable & explains everything to where we as patients may be able to better understand. I came across Dr. Pollack at the right time in my life, he was able to help me with my own situations & still does till this day. Yes you'll have to wait to see him, but believe me the wait is worth it! The staff is ever so friendly & make you feel welcomed at every visit. I will 100% recommend Dr. Pollack to any & everyone I know!
I have been seeing Dr Pollack since May and he not very punctual, but he's great. His office staff is rude, unorganized, constantly screws up the billing, and never admits to mistakes. They would rather FIGHT you than admit they've messed up. I am making one last call/visit to his office with all of my proof of their billing mistake and then i am finding a new doctor. What good is trusting the doctor with your brain, if you can't trust his staff with your money? I went from owing a bill, to paying a bill, to owing another, to paying another, to NOT owing that bill, to needing a refund, and back to being told they never received first bill payment MONTHS prior and now I owe again? But "we believe you paid it and are not lying, but we just can't find it, so you still owe it" B! S! All the while over half of my appointments haven't even been billed to my insurance and my attorney had NEVER been billed for records that he requested and received after every appointment? The office staff is a careless MESS and I will NOT pay twice for their mistakes! I will say that I did like Nancy. She was the only person that treated me like a human, however, I haven't seen her or heard her answer the phone in some time. Go Figure!
The things that are most important patient care, customer service, sympathy, and tact are all things LACKING by the individuals in the office especially Lee Pollack himself. Reading older reviews, it seems as if he has let himself go into complacency and greed. We got there early and had to wait nearly an hour to be seen….a recurring instance from other reviews His staff is rude and unprofessional, we walk in and greet the front desk clerk with a smile and hello….and get a “fill this out” with no eye contact or warmth….but that isn’t a huge surprise because it’s clear he prefers money in his pocket and will hire whoever will take the pay and throw on some scrubs. Walking into the office of this “private practice” you are immediately met with an inordinate amount of signage, most of it pertaining to making sure you pay or you will NOT be seen. Now this isn’t an unheard of idea, especially with private practices, but the signage was obnoxious. Moreover, this place was dirty/dusty and sloppily put together (which is the complete opposite you see in normal private practices that require $$$$). The furniture in the waiting room and patient rooms were mismatched, old, and dirty, the walls were filthy, the floors needed to be swept AND mopped…the whole experience left you feeling uncomfortable. Turns out we were waiting for results that had been sitting in his office for several weeks. Now I understand that you wait for an appointment, but when the results are potentially positive for a neurological disorder, you communicate sooner. When I asked about the time delay, he blamed the labs for not sending results in a timely fashion, but he did not comment on when our results came in. The onus was on him to call us and say “hey I can’t see you in a decent time, but I suggest you try to go in and see someone else….or let me squeeze you in at the end of my day so you have all the information you need.” He did not give us the respect or consideration. That shows that he is lazy/ doesn’t care about his patients by the fact he let these results sit for so long. He just cares about his bottom dollar. At the consult, he haphazardly explained lab results to us and when I asked more poignant questions about follow-up tests, his experiences with the results, and other things, he began stammering over his words, sweating, and once he realized that he was talking to someone that knew about the subject (and that he was not appropriately answering the questions) began to exclaim he was uncomfortable with my presence there and tried to withdraw from the consult. This was not my consult or HIS consult….he made the time about him (forgetting he took an oath to help people, even if he was uncomfortable with my questions and concern). When a clinician answers a question without thinking or consulting with his constituents (or telling you he will) is a bad sign that they are narcissistic and believe they can tell you whatever they want…… He suggested we do some research and decide which treatment to start……WHOA WHOA WHOA…..that is something YOU are supposed to do?!?! He had no treatment plan in place. He spoke about medicines off the top of his head, mis-pronounced some of them, and mis-represented what some of them do; clearly another indication of his lack of preparedness and consideration! Beware of this guy.
Dr. Pollack is an amazing doctor. Yes you have to wait two hours to see him but he spends an hour with you. My only problem is the HORRIBLE office manager she has a stick up her butt! She is so rude and does not care about any of your problems or concerns and make that very clear! If you get past her I would recommend Dr. Pollack .
Brilliant! Best physician for complicated medical conditions. Extremely compassionate and does not rush appointments. I may wait up to three hours, but he has frequently spent over an hour with me and never less than thirty minutes. Diagnosed rare disorders and stabilized condition. Patient for over 10 years.
This doctor is by far the WORST doctor my son hads ever been to. Appt was made, then was told he had no appt, then was told week later that he did have appt. We have been sitting in waiting room for 2 hours now waiting to see doctor for an appt made weeks ago. Ofc staff is VERY RUDE too!!! Would not recommend this doctor to my worst enemy!!!
Dr. Lee S. Pollack's Credentials
Accepting New Patients
- Jefferson Med Coll-Thos Jefferson Univ, Philadelphia Pa 19107 (Grad. 1987)
Areas of Expertise
Awards & Recognitions
Publications & Research