Ratings for Dr. Vincenzo Giannelli
Dr. Giannelli is great. However, his staff in his (Mst, DC location) at the front desk are so very ***rude, aggressive, unprofessional and abrasive***. Laura is nice, however she is not always at the front desk. The lady who indicated that she is the office manager and her front desk clerk indicating that her name is Andrea (though that could be a lie as she was hesitant in providing her name), are very rude, unhelpful and inexperienced with customer service skills, turning off the patient who is there for medical assistance not to be abused by the admin staff. I would strongly suggest addressing this with the Dr. so that perhaps training is provided to his staff to avoid losing patients.
Looking for a helpful, kind doctor who listens to you & has a warm bedside manner? GO SOMEWHERE ELSE! I have seen this doctor twice, & he is dreadful to deal with, distant & dismissive. He MIGHT be a good doctor: HE certainly thinks he is. He is full of himself & talks nonstop, never even saying hello or asking any questions. To get him to listen you must interrupt. Then he & his assistant pull their signature move: He points you into a different office. When you get in there, you realize he is not coming! Your appointment is over! I told the sweet-as-saccharine & condescending-as-hell assistant that I found this rude, she replied with a cheerful smile: "Welcome to the world of modern medicine!" I know modern medicine: I am very ill with an unrelated disease & also disabled. I adore my primary care physician, my neurologist & my neurosurgeon. They are professional. In comparison, I was so rattled by this treatment I left without asking two of the questions I had come in with!
Dr. Vincenzo Giannelli is an excellent doctor, knowledgable and helpful. Unfortunately, his office staff at the WHC are highly unprofessional with bad attitudes and have no concept of customer service or patient care whatsoever. If I return, I will likely change to his private office on M ST as his staff at that location comes across in a very pleasant, helpful and professional manner.
Doc Giannelli treated me with the utmost care. I found the office staff to be very helpful and kind. I am not from America and when I found such a reliable doctor it was very comforting for me. I had a cancerous growth removed from my lower arm, he told me he could have it removed within the week. I returned back on Thursday of that week and the procedure went well. I was expecting to see a small scar due to the size of my growth, but there was barely anything to be seen. I'm quite pleased with how it went. He also said " tell me when you're ready" before he made any incisions. I felt more comfortable this way. I would recommend this Dermatologist to anyone who is looking for a knowledgeable doctor. I would say 5 stars.
Misdiagnosed my callous as a wart and put me through painful liquid nitrogen treatment which destroyed healthy skin on my foot and I could not walk for a week without pain. Also misdiagnosed discoloration on my torso. I think he does unncessary procedures so he can bill the insurance company. Would NOT recommend this doctor to anyone.
I could not get Dr. Gianelli to return my telephone calls in regard to biopsy results. TWO weeks later he called to tell me that I had a cronic condition that required a new biopsy. I chose to find a new Doctor that refuted his conclusions. When I asked why it took over two weeks to get a return call, Dr. Gianelli said " Do you want to talk about that or do you want me to treat you? I fyou want me to treat you, I will fit you in on Monday, if you want to talk, then I have other patients to see."
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