Ratings for Dr. Marianne A. Mustafa
I absolutely ADORE Dr. Mustafa! She is kind, funny, compassionate and knowledgeable. Sadly, it is her staff that is negatively impacting her patient satisfaction. I was switching from my primary to become her new patient. It is an act of futility to have my calls returned. I’ve offered to check back and was told not to, that they would call me. After several experiences of this same type, and trying to ask how over a month and several calls have gone unreturned, I will be going elsewhere. This last time I had to call back twice to come in per her suggestion if I needed to. I tried but the staff said she never replied to my messages that I left with them. Since when is it acceptable to leave the patient uncertain what to do and afraid to call due to rude staff interactions? How is this normal and acceptable? The reviews reflect I am not alone here! When I have called and pushed for an answer, the receptionist interrupted me and did not want to here about it. Same reply as always. She hasn’t replied to the messages left for her. If she is so overbooked she or staff can’t work this out then say so. But treating patients with such disrespect is ridiculous. What is worse is how the staff has no empathy chip for the patients calling with this same problem. It doesn’t matter how nice and patient I have been, if I speak up about this, they cut me off by interrupting and passing the call off again. Very disappointed and after several years of this I will be going elsewhere. I really liked this doctor.
I have been waiting for a simple x-ray result for over a month. It used to be a great office. It certainly has changed. Don't expect a call back. No one cares. I guess the name of the game is money since the office is trending towards botox and beauty treatments. The staff tells me that they have given the messages to Dr. Mustafa. I thought she was a great doctor, but I've been told that being nice does not make a great doctor; that they are just following her instructions. If you really need a doctor and it's just not a routine visit, this is not the place to go. I'm so disappointed. They really just don't care about the patient.
Staff can be uncaring in their approach but that is not all of them. Usually the bad experience is with those on the phone. Have had to call repeatedly to get test results. The doctor is great when you see her. So whether she gets all her messages may be why things don't go as smooth as they should, or the computer system is hindering an efficient office. Even her partners side has a poorly run department, no call backs.
I think Dr. Mustafa is very knowledgeable. She is pleasant and professional. However her office staff is horrible. I can never talk to Dr. Mustfa or leave a message that gets returned by her. I always have to follow up with test results and again that is a task with the staff who is unfriendly and never returns my calls. I have ongoing medical problems that go unanswered, if the test comes back negative or inconclusive that's where it stops, there is no getting to the heart of the problem. I am switching practices. She has too many patients and not enough competent staff to balance the overflow.
Dr Mustafa is the BEST--always so caring & willing to listen her --staff is #1--Maria is unreal as is Rena--I have found this office to be the best in meeting my needs-- my son also goes to her--really likes her--so I guess you could say that we are very satisfied patients---she is really into a healthy life style which is TERRIFIC
Who ever answered the phone was very rude. I sked if they were taking new patients and she said yes. But the earliest they could get me in was Sepetember and this is January! REALLY!! Then I said Ok, thank you and before I could finish Thank you she hung up on me. Very unprofessional!
Dr. Marianne A. Mustafa's Credentials
Accepting New Patients
- Ross Univ, Sch Of Med & Vet Med, Roseau, Dominica (Grad. 1998)
Areas of Expertise
Awards & Recognitions
Publications & Research