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Rate Dr. Hector N. Hernandez
Dr. Hector N. Hernandez's Ratings
I called to schedule a first time appointment. "Joyce" said she could not give me an appointment because my BCBS of Michigan nor my Medicare would be accepted. She never asked for my Group number which can vary with my BCBS. Just a flat out "No". I have never had my insurances turned down ANYWHERE in my life. I'd been forewarned by a friend that the office staff were not of good nature.
The staff is very friendly, courteous and helpful.
It was my first visit and I was extremely pleased with the time the doctor spent asking questions and listening. Very patient and knowledgeable and will follow up.
This was the worst experience we ever had with a doctors office. We were trying to schedule an appointment for my grandmother. Every time we called as they never return phone calls as promised by the office manager Jenifer we were give different excuses. The scheduler was out. This is season and we are busy. We cannot make appointment right away which I said that was fine I just wanted an appointment did not care when and they still refused to make one was told they would have to call back and hung up.my email is firstname.lastname@example.org
I was 5 min late to my appt because I was lost but just around the corner. I called the office at my appt time to ask them where they were because I knew I was close. I told them I am lost. They told me I was just across the street. I was in the office 2 min later which made me 5 min late. They had a patient waiting for the doctor also. They told us we would have to reschedule because we should arrive 30min before our appt time for paperwork so now the doctor won't see us. He wasn't waiting on us! I was given appt time of 11:15a.m. got there 11:20a.m.. Most unhelpful office staff I have ever experienced. No one should ever go to a Dr office that treats the patients so careless and he was still with a patient and one ahead of us. I can fill name and history in 5 min. Really, I want the word out to all not to go to Dr Hector Hernandez. It maybe just the office staff but we all know you can't get to the doc any other way. Go somewhere else beware horrible service.
I scheduled an appointment 3 weeks prior to appointment date, I had a referal from my general practioner. A few days before my appointment a staff member called me to inform me that there were insurance issues. The issue as I was told was a pre existing condition, I told the staff person that I had no pre existing condition. She told me that my appointment was canceled and I can reschedule 3 more weeks out. I asked her if she could give me 1 hour to contact BC/BS and correct the error. She said no. I called my insurance company and fixed the issue within 1 Hr. My insurance company tried to call Dr Hernandez office several times to correct the issue, they never replied back. I was very disappointed in the manner that I was dealt with, when I spoke to some of my client's they mentioned that there staff is very rude. I am going to Sarasota to see another specialist.
My wife and I are both nurses and therefore know many of the area drs. My stepson has had several problems with his ears which has been corrected by dr Hernandez. Both he and his staff are friendly and helpful. He is very careful, and knowledgeable... And takes times to make sure you understand
Compassionate, Knowledgable and Understanding Doctor. I am glad I selected him because he promply started cancer treatment for me that probably saved my life--EXCELLENT DOCTOR-Charles K. Septer Punta Gorda FL
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