Ratings for Dr. Richard N. Footer
I just transferred to Dr R. Footer. Ms Marla was so helpful before I became a patient a few weeks ago and that made me really want to make the transfer. She ensured me that I will not feel like a number and I have yet to feel that way. I havent been having a great pregnancy thus far, but I am hoping my experience continues to be a good one with the Footer family. Spoke to his son for the first time today and he was extremely attentive and had great customer service.
I have been seeing the Footers for about a year. I am expecting my first baby this year and I absolutely LOVE this practice. It is a family practice and Dr. Footer's son Adam has joined the group. They are both wonderful. They are patient, knowledgeable and kind. I had to go to the hospital for preterm contractions and the nurses and staff at Holy Cross seemed to really like Dr. Adam Footer. They told me that he is one of their favorites. Marla, the office manager and nurser/everywoman is just lovely. She is so warm and nice and I just love my visits there. I have referred friends to the Footers and I will never use another OB/Gyn as long as I live in the area!
Sorry to say, but I would never use this office again. The doctor charges 'complex visit' charges for simple procedures to either make money or simply from lack of knowledge of billing codes (verified with the insurance company). The office manager/billing person Marla lacks basic people skills and when on phone she puts you on hold multiple times during the conversation. When problems arise, they are not really looking to resolve the problem. Dr. Footer can be a good doctor, but Marla can really make the whole experience very unpleasant.
My experience with Dr. R N Footer and receptionist Marla was mind blowing – unprofessional and unethical... I had booked an annual check-up, however was charged for “preconception counseling” not covered with my insurance – all because as part of the routine questions, the doctor asked whether I was planning to have children – for which I answered that I was considering and had some conversation about it. I asked the office for an explanation of the bill (it only has writing “Patient Responsibility - $X) and my medical records so I could resolve the issue with ins co – after 3 letters, 6-8 calls and 1 office visit, I still have not received my records nor explanation. I was highly disturbed by Marla’s communication style – she was rude, did not listen and talked over my husband, she even raised her voice and hung up the calls on two occasions. When we asked to talk to the doctor, she said the doctor was busy and did not enable the touch point. I will never go back to this doctor again.
Dr. Footer is a sole practitioner and his wife is the office manager/nurse/receptionist/billing clerk. I found Dr. Footer to be knowledgeable, but hurried and judgemental. His office manager was rude and unhelpful. When I called to tell her that my prescription could not be filled without a verbal authorization from the doctor she started yelling at me, insisting that I had to call the insurer myself. She was flat out wrong, but just didn't want to be bothered making the call. When I asked for my medical records, she didn't have them ready, even though she told my husband they would be ready for pick up. Dr. Footer is okay, but his office manager is nasty and made my experience so unpleasant that I switched doctors.
I've been going to Dr Footer for years as he has delivered my 2 beautiful daughters. I really appreciated the time and care that he has always shown me and how he has answered all of my questions and really goes out of his way to make me feel comfortable. Will not go to anyones else
I can't say anything bad about him! He is just the best! I love him. I was in my second pregnancy and I went to another doctor before and she make me live a nightmare was really bad, they told me a lot of things, even that if I want to get rid of the baby, and I immediately decide to change my Doctor, I look thru internet and I decide to go to his office and I felt completely different, he make me feel confident and I start enjoy my baby, he was on my delivery and I couldn't be better! Thanks for everything Dr Footer!
Dr. Richard N. Footer's Credentials
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- George Washington University School Of Medicine (Grad. 1981)
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