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Ratings for Dr. Susan Johnston

4
Staff
4
Punctuality
2
Helpfulness
2
Knowledge

Lori has left, sad. Thought I am seeing Natalie and I get dr. Johnston cleaning my teeth instead. Not as good as her hygienist, very rough.

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flag | Submitted October 16, 2017

2
Staff
3
Punctuality
1
Helpfulness
1
Knowledge

My thoughts are that this dentist is just padding her retirement fund at this point. I'm pretty sure she filled teeth that did not have cavities. She was rude to her staff the whole time, which leads me to believe they are either incompetent or she's just not a very nice person. Staff are very pushy to book you in for follow-up appointments and sell you treatments and product that are not necessary. Got a second opinion on a broken tooth and saved myself hundreds of dollars. Too bad, I would've gone back for the hygienist, I thought she was very good.

Was this rating useful? 1

flag | Submitted September 7, 2017

5
Staff
5
Punctuality
5
Helpfulness
5
Knowledge

Had an amazing cleaning with Natalie! Very knowledgeable and kind.

Was this rating useful? 0

flag | Submitted August 16, 2016

4
Staff
4
Punctuality
3
Helpfulness
4
Knowledge

I like going there because it's convenient, the staff is very nice, Dr. Johnston is a good dentist, however unnecessarily hard on her staff. It almost seems like she goes out of her way to embarrass them in front of patients. It is very strange and almost confusing. Not sure how I feel about this aspect of her practice.

Was this rating useful? 1

flag | Submitted July 13, 2016

2
Staff
3
Punctuality
1
Helpfulness
2
Knowledge

I have never gone for a dental cleaning before where my bottom teeth were scrapped and everything else was left untouched without even a polishing. Being charged 450 dollars for a quarter job was something I couldn't imagine until visiting Dr. Johnston's practice. I was also booked for two more separate appointments to finish the single job, which would amount to a 900 dollar cleaning. When calling out the clear unethical business strategies, the receptionist returned my call and advised me to seek dental treatment with George Brown students because they are cheap. As a young man who has had 45 minute full cleanings his whole life, needing three separate appointments for one cleaning is absurd. Clear scam, stay away.

Was this rating useful? 6

Submitted June 28, 2016

5
Staff
5
Punctuality
5
Helpfulness
5
Knowledge

Very happy with treatment. Lori is particularly good.

Was this rating useful? 0

flag | Submitted January 26, 2016

4
Staff
4
Punctuality
3
Helpfulness
3
Knowledge

Had a bad experience, staff is very nice. I don't know the dentist treats them though, very rude to her assistant during the procedure. I felt uncomfortable.

Was this rating useful? 1

flag | Submitted December 1, 2015

5
Staff
5
Punctuality
5
Helpfulness
5
Knowledge

Always get a great cleaning there. Lori is wonderful and it was great to see Natalie back from her maternity leave, she is very nice too.

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flag | Submitted September 10, 2015

5
Staff
5
Punctuality
5
Helpfulness
5
Knowledge

I've been going to Dr Johnston for over 20 years and have never had any problems or concerns. Lori and Sandra are extremely efficient as is Dr Johnston. A pleasure 3 - 4 times a year.

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flag | Submitted July 13, 2015

2
Staff
3
Punctuality
1
Helpfulness
1
Knowledge

Tried to fill my mouth with caps. I stopped going when she got to 7. I had perfectly straight molars but with the capping it is all crooked. At least twice I was left with bonding when she called out for her assistant who ignored her. She pulled and pulled because it had past the time and I was afraid my teeth would come out. I had problems one time and tried calling her as an emergency and her attitude, as usual, was well what am I supposed to do? She sarcastically asks "Are you in pain?" ha ha. When I asked for records to be sent, she called me for several days each day to harrass me and of course my records were never sent.

Was this rating useful? 1

Submitted October 9, 2014

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Dr. Susan Johnston's Credentials


Facility Affiliations


Accepting New Patients

Unavailable


Biography

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Languages

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Education

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Other Specialties

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Areas of Expertise

Unavailable


Awards & Recognitions

Unavailable


Publications & Research

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Insurance accepted by this Doctor

Other patients have successfully used these insurance providers, please call the Doctor's office to find out if your insurance plan is accepted.
Blue Cross / Blue Shield
CIGNA


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