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Ratings for Dr. E.M. Shepert

1
Staff
2
Punctuality
2
Helpfulness
1
Knowledge

After reading through the comments I totally agree with everything said. Dr. Shepert has been out family dentist for well over 25 years and I have always enjoyed my treatment with him. After my horrible experience the last time I was in I am going to change dentists. Had the same awful experience with the new staff that have already been expressed below...

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flag | Submitted May 6, 2016

1
Staff
1
Punctuality
2
Helpfulness
1
Knowledge

Where do I start?!? To begin, Dr Shepert is the best dentists but the new staff and management are horrible. I filed a complaint with the "manager " regarding the over billing of my hygiene appointment. Little did the manager know, that I use to work in the office as a Certified dental assistant, and I know how billings work with time spent in the chair. I was given the run around, not professional. I will proceed with filing a complaint with the British Columbia Dental Association and I urge anyone else who has had problems to do the same.

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flag | Submitted March 21, 2016

1
Staff
2
Punctuality
2
Helpfulness
2
Knowledge

I knew that Dr. Shepert had to retire at some point. I got the feeling things were going downhill as soon as these new owners bought (started) Harvard Dental. My teeth aren't the best, but Dr. Shepert always did what was needed to be done and it improved a lot over the last few years. The last time I saw him he said there was no issues. Suddenly, as soon as these new owners take over I now need 4-5 crowns! give me a break. It's like they've instructed their staff to try and make as much money as possible. Reading the other comments on here makes me glad I left. Dr. Shepert was amazing---best dentist I ever had. Sadly this new practice is horrendous. Glad I'm gone.

Was this rating useful? 1

flag | Submitted March 2, 2016

1
Staff
3
Punctuality
5
Helpfulness
5
Knowledge

Dr Shepert is the BEST dentist! BUT after the sale of the business, the new management is running the practice in the ground. My 'cleaning' appointments have doubled in cost with less experienced hygienists and my mouth doesn't feel nearly as clean. The entire atmosphere of the office sucks and the staff seem to be over worked and unhappy. Maybe it's time to look for a new office? Any recommendations?

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flag | Submitted January 6, 2016

1
Staff
2
Punctuality
1
Helpfulness
1
Knowledge

Since Harvard Dental Centre assumed the business things have become intolerable. Dr. Shepert was amazing and I trusted his skills completely. The last two times I have been in to the office I have not had Dr. Shepert dealing with me. Two other dentists have handled my appointments and both were less than good. I feel that they are lying to create extra business by telling the patient things need to be done when they are not needed. I was recently convinced to have 7 fillings removed and replaced. I was told my insurance was going to cover the entire amount, only to be charged $70.00 at the end of the second visit as apparently I had exceeded my coverage. I paid this amount immediately. I had to return a week later as one tooth was giving me alot of pain. They tried to correct the problem but it still is causing discomfort. I just received a bill for $329.00 as apparently my insurance is not covering it all, after all. The girl on the phone says they had wrong info regarding my secondary coverage. How is this my fault? Why should I have to pay for treatment that I was A) told would be covered by insurance and B) was not even completely necessary! So unimpressed and so angry at the way they have made me feel. My teeth were not even hurting before all of this. Dr. Shepert, I wish you a very happy retirement. Thanks for more than 20 years of great dental treatments. I will never return to Harvard Dental Clinic and I recommend that if you are looking for a good dentist, keep looking!

Was this rating useful? 3

flag | Submitted September 1, 2015

3
Staff
5
Punctuality
5
Helpfulness
5
Knowledge

Best dentist! New staff are horrific. Not sure what's going on in this office, but the quality of service has dropped. I have been a patient for 30 years and have always paid my bills, I felt like a criminal at my last appointment. Everything was about money. I'm terribly disappointed with the direction of the practice over mine and my families last visits. Going to look for a new dentists closer to home, not worth the 20 minute commute.

Was this rating useful? 3

flag | Submitted July 29, 2015

3
Staff
5
Punctuality
4
Helpfulness
5
Knowledge

New hygienist over billed me, my bill doubled and I spent less time in the chair, teeth didn't feel clean! Bad receptionist, rude and immature! WONT BE RETURNING

Was this rating useful? 2

flag | Submitted July 8, 2015

1
Staff
3
Punctuality
5
Helpfulness
5
Knowledge

Let me start by saying, Dr Shepert is the best dentist, however the new owner and management are horrible! The new male hygienist charged me an arm and a leg for my cleaning that was not nearly as thorough as previous appointments. I will be looking for a new office asap! New reception staff are unprofessional and inexperienced.

Was this rating useful? 2

flag | Submitted May 31, 2015

1
Staff
3
Punctuality
5
Helpfulness
5
Knowledge

Dr Shepert has been my dentist for over 20 years, sadly many changes have taken place over the last 2 years and the 'family practice' feeling is gone. The hygienists and assistants are great, but the 'new' front desk receptionists are lacking in professionalism and are not knowledgable. Sadly I will be looking for a new office in the near future :(

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flag | Submitted April 12, 2015

4
Staff
5
Punctuality
5
Helpfulness
5
Knowledge

He is THE BEST! Dr. Shepert is the ultimate professional: extremely competent and equally caring! His calm manner and gentle sense of humour have kept me coming back as his client for more than 40 years!

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flag | Submitted October 6, 2014

Rate this Doctor

Dr. E.M. Shepert's Credentials


Facility Affiliations


Accepting New Patients

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Biography

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Languages

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Education

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Other Specialties

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Areas of Expertise

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Awards & Recognitions

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Publications & Research

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Insurance accepted by this Doctor

Other patients have successfully used these insurance providers, please call the Doctor's office to find out if your insurance plan is accepted.
Blue Cross / Blue Shield

Updates

  • A new 1.5-star rating has been posted. "After reading through the comments I totally agree with everything said. Dr. Shepert has been out family dentist for well over 25 years and I have always enjoy..."

    May 6, 2016
  • A new 1.2-star rating has been posted. "Where do I start?!? To begin, Dr Shepert is the best dentists but the new staff and management are horrible. I filed a complaint with the "manager " regarding..."

    March 21, 2016
  • A new 1.8-star rating has been posted. "I knew that Dr. Shepert had to retire at some point. I got the feeling things were going downhill as soon as these new owners bought (started) Harvard Dental. M..."

    March 2, 2016
  • A new 3.5-star rating has been posted. "Dr Shepert is the BEST dentist! BUT after the sale of the business, the new management is running the practice in the ground. My 'cleaning' appointments have do..."

    January 6, 2016
  • A new 1.2-star rating has been posted. "Since Harvard Dental Centre assumed the business things have become intolerable. Dr. Shepert was amazing and I trusted his skills completely. The last two times..."

    September 1, 2015
  • A new 4.5-star rating has been posted. "Best dentist! New staff are horrific. Not sure what's going on in this office, but the quality of service has dropped. I have been a patient for 30 years and ha..."

    July 29, 2015
  • A new 4.2-star rating has been posted. "New hygienist over billed me, my bill doubled and I spent less time in the chair, teeth didn't feel clean! Bad receptionist, rude and immature! WONT BE RETURNIN..."

    July 8, 2015
  • Postal Code has been updated from "V4C1" to "V4E 2A8". Address has been updated from "None" to "6935 120 Street". Phone Number has been updated from "None" to "16045913351".

    June 3, 2015
  • A new 3.5-star rating has been posted. "Let me start by saying, Dr Shepert is the best dentist, however the new owner and management are horrible! The new male hygienist charged me an arm and a leg fo..."

    May 31, 2015
  • A new 3.5-star rating has been posted. "Dr Shepert has been my dentist for over 20 years, sadly many changes have taken place over the last 2 years and the 'family practice' feeling is gone. The hygi..."

    April 12, 2015
  • A new 4.8-star rating has been posted. "He is THE BEST! Dr. Shepert is the ultimate professional: extremely competent and equally caring! His calm manner and gentle sense of humour have kept me coming..."

    October 6, 2014
  • A new 2.2-star rating has been posted. "Horrible front staff! Is that his wife? Really she should stay home! Dr. Shepert is good but not going back because staff very unprofessional"

    October 2, 2014
  • A new 2.8-star rating has been posted. "I have been attending this office for 20 years. Dr Shepert has always been fantastic, his hygenists are also great. However, his front desk staff are horrendou..."

    September 26, 2014

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