Ratings for Dr. James Hickman
Worst office and orthodontist by far. They aren't open Friday's. They don't take appointments past 3pm. They make appointments for braces very 2 months. Anyone who has had braces knows you need to go once a month. And then after the first year or so you go every two weeks to get them tightened. My son has had braces for four years. FOUR YEARS. He is 20. There is NO reason for that, but with appointments spaced apart so long what do you expect?? I had my braces put on by a different ortho at the same time as him and had them off in a year and a half and my teeth were twice as bad as his. I also paid 1800$ less Awful. Save your time and your money. I wish I had known he sucked and my ortho was 1000% better. Seriously save your money and the headaches.
The estimate of the timeline was very off. A lot of people have this experience. Expect to have your braces on for 1.5-2 times longer than expected. Other than this, the service is absolutely perfect. The office is very comfortable and the staff are nice. Most importantly, Dr.Hickman's work will leave your teeth flawless. Speaking from my own personal experience and that of many other friends and colleagues, there is no other orthodontist in Ottawa that will provide you with this level of quality results. You will be provided with pictures and equipment to care for your braces, and any concerns you have will be addressed to your satisfaction. I would recommend him to anyone!
I saw Dr. Hickman 30 years ago. I recall him saying that my case was routine. The braces would be off in 12-18 months. It turned out to be 18 months, but my teeth look great to this day! At the time, I was one of the few adults getting braces. I was surrounded by kids at every appointment. The staff was great. I remember Darlene, who worked in the office was always pleasant. all the hygienists were kind and I was their happiest and most demonstrative patients when the braces finally came off. I still have my retainer and it still fits! So thank you Dr. Hickman !
He does not wear a mask when he is doing his work. I thought all dentists were supposed to wear masks over their mouths when doing work? I guess he doesnt. It's gross how he doesnt cover his mouth. Everytime I go in for an appointment, nothing gets done. He will look in my mouth for one minute, then pause, sit up, and talk about his whole life history. He will talk and talk about his whole life history and his sons life. Not to be rude, but I really do not care at all. Just stick to the work. It gets really frustrating to have to come in for appointments, only to be called in late, go in and sit in the chair, and wait for another 30 to 40 minutes. It is a waste of my time. I will be sitting in the chair, and finally hickman will come to me. Then he will look in my mouth for like a minute, then he will stop, sit up and start talking about himself. Such a waste of time, and so frustrating.
He's ok. He did my braces 16 years ago and my teeth moved really fast - about 18months. I remember the staff were not very nice. One lady dropped a bracket down my throat while she worked on me. I have both lingual bars in back of my front teeth. One broke a couple years ago. I called to get it fixed and they gave me an appt. 6 weeks later. I told them I needed it sooner because my teeth move so fast. The receptionist didn't believe me and told me I had to wait. Guess what? My teeth shifted and now I have a gap again. They told me I could go back in braces, but really, this is there fault, so..
The staff is rude. He does not communicate well, and rarely addresses your concerns. Things need to be redone routinely because different staff work on your child's braces at each visit. I could elaborate more but I would rather just advise you to stay away.
Any good comments you read here are probably written by his staff to make themselves look good in attempt to dillute out the bad commments. Read all comments on page 2 and make your own judement , you will see that the majority write about how rude his staff is .
My oldest is currently undergoing treatment with Dr. Hickman. He is about halfway through, and so far everything is going well. I find Dr. H is very knowledgeable, friendly and kind. The staff at the desk are efficient. They may not be falling over themselves being friendly, but they are never rude. They are doing their job and well. They provided excellent advice and support when we started, helping us work through our insurance and setting up a reasonable payment plan. They were very accomodating. They certainly run a tight ship there, which I like. We never have to wait for our appointment and if we're there early, we get in early. I love that. I can imagine that anyone not on time for their appointment might find themselves losing their slot. I don't know if that what happens, but given that our appointments always run on schedule, I don't think that the staff is waiting for those running late to their own appointments. Overall, we're all very pleased with the service and care. My son feels comfortable there and we can see that the work is coming along as planned. (To the person who commented about the semi-permanent retainers, those are the norm now. And they're a good thing. They can be kept in place permanently. My husband, who had extensive orthodontics work in the 80s wishes he had had that option. His teeth have migrated back because of lack of this type of retainer. Other families I know going to other orthodontists are having the same type of retainer. It'll keep their teeth in place for however long they keep it. Thumbs up to that!)
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