Ratings for Dr. Edmund Liang
IF you have a choice, better avoid. This is just unreasonable for people to wait for hours with a 3 month's booking ahead. You are treated like a 3rd class citizen with no say. The office is so busy that they simply have no patience to hear your question nor try to help. The patients have no right.
As I attended the office about the same date I don't understand the complaints from the previous writer. I did not find the waiting room boring (I was there to have my eyes checked, not be entertained) or dirty. True is is not fancy & they certainly could use more storage space but I did not find the staff rude. The nurse needs to explain her position? And does the doctor need to welcome you? I personally found Dr Liang to be pleasant & he assured me I had no cause for concern & even commented on an scarring on my eye which I did not know about.
Had to wait several hours in a very crowded , boring, dirty waiting room. The staff was very rude. The nurse ( not sure if she was a nurse or so) did not introduce herself or her position. She did not wipe the equipment before ask me to put my face there . It was so nasty and disgusting. They did not even have the disinfectant wipe in the examination room!!!!. Doctor himself was not better either, noT welcoming at all. He was not sorry for being several hours behind his schedule and did not introduced himself. His office/room was untidy , looks more like a storage room with several boxes at the end of the room. He did not disinfect his equipment either or the chair which I had toput my head on the head rest. No paper on head rest was used. I spent not more than 5 minutes with Doctor and did not get any explanation about my eye problem . . I never go back there. Awful place, awful staff.
Getting through on this telephone line is next to impossible and they do not take messages. The receptionists are not the best. They agreed for me to book for a Monday appointment and then tell me a few days before the scheduled date that he is on holidays and needs to re-book. Although he appears to be a good doctor (so far no problems with my eyes), getting through and the LONG wait times are ridiculous.
Dr Liang is a serious man and he is thorough and diligent. He took time to answer all my questions and he gave clear sensible answers. He never rushed me and there was none of the snobbish demeanour that you encounter with a lot of specialists. My only criticism is the degree of over-booking of patients which seems to make a 1 1/2 to 2 hour wait the norm. I know some patients are late and there can be no-shows but that doesn't justify this degree of over-book if the patient-stream is well managed. Support staff were courteous and patient and the waiting room was adequate if rather crowded.
I will never ever go here. This doctor is the worst. He needs to retire. Honestly horrible. Your doctor should make you feel bad if your trying to tell him something. Never asked any of my questions. I will never go here. All he does is get you addicted to drugs so he can get paid. I'm getting a new doctor.
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