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Rate Dr. Susan Matthews
Dr. Susan Matthews's Ratings
Dr Matthews has been my Maternity and Family Doctor for 3 years since I was pregnant with my first. She has always been very friendly and formed an amazing connection with my husband and I right from the start. She likes to breeze through the routine appointments (which I like) but has also spent an extended amount of time with us on the not so routine appointments. Our second baby died during labour (nothing to do with her at all!!) and our follow up appointments after that were incredible. She was emotional and helpful and told us to see her any time we needed. We will continue to use her as our Maternity Dr and family Dr. I can not praise her enough! Like almost any Dr she can sometimes be running behind but I have never gone to a Dr expecting to get in on time. :)
I am quite pleased with Dr. Matthews herself and have have not found either her or her receptionist to be unpleasant or condescending. She is often running late (but what doctor isn't?). The only negative comment is the lack of the ability to get me or my children in for appointments right away, not wanting to wait a week, I usually end up taking them to the walk in clinic which has had some bad outcomes. There should be some openings in the schedule for emergency appointments. In some cases I have been informed to take my children to the walk in clinic as they really should be seen right away.
Dr Matthews is lovely, her receptionist however is the most condescending lady I've ever met. She is absolutely useless at her job, rude and brings down the entire office. Good luck even trying to get ahold of their office. This lady is so impossible to deal with that I want a new doctor. USELESS!
I won't recommend this doctor to any one who is looking for maternity doctor. She and her locums knew my baby was very small and I had developed hyper tension and proteinuria. Instead of sending me for ultrasound or other exams, they just kept telling me "Eat more. Eat more. Are you eating enough meat?" In my last check-up appointment, she didn't even have the courage to tell me my baby already died, instead she sent me for the second ultrasound, and the doctor there told me this horrible news. I will never forgive her. If she had tried to save my baby I would have forgiven her. But, she didn't, she just waited to see my baby die. I become a very angry mother whenever I see babies on the streets. I hope she would not make another woman suffer like me.
Dr. Matthews is truly a wonderful doctor and person. She is very very caring and takes the time to build a trusting bond with her patients & their children. We have been under her care since she was our prenatal physician and have never had reason to second-guess her diagnosis. Our son feels comfortable with her and this is very important to us as well. Highly recommend!
Love her. She has been extremely helpful through a number of medical issues. We are very thankful for her ability and knowledge during a very scary delivery. She saved my baby. She may be to the point, but I'm fine with that as she knows her stuff!
Dr. Matthews took me on during my pregnancy a while back but I forgot to post a comment as I am busy with a healthy happy baby. My spouse and I found her not interested at all about forming a relationship with us. I will credit her that she does not rush our appointments. Additionally, she often comes across as condescending with answering questions. She may not know this but she rolls her eyes at time and snorts at some of the questions we asked. She is not a warm compassionate maternity doctor. I really was hoping for someone gentle and kind. She comes across as cold 9/10 appointments. I would not recommend her to pregnant woman looking for a doctor. I have friends that used her as a maternity doctor as she also found her to be cold and detached from her patents. Oh well, I'm sure some people enjoy her demeanour while others don't.
She was good 15 years ago when I started with her...after my kids were born I had to really push for her help. She seems to have a comfort zone and doesn't step outside her box. Would love to have a more open minded and caring doctor but finding a good doctor that is taking new patients is hard.
I have been with Dr. Matthews since she took over the practice of our former GP. She has been an incredible support to us, and I cannot say enough good things about her character, her knowledge, and her ability to inspire confidence in 'the system'. She has seen us through some pretty rough patches and I am extremely grateful for her!
Well I like dr. Matthews I can't say the same for her receptionist. Dr. Matthews was wonderful during my 1st pregnancy and even offered to take us on as patients once baby was delivered we haven't had to see her aside for our well baby checkups as we have been realitivly healthy. So this being my second pregnancy I called for an appointment, I told the receptionist I didn't know exactly how far along I was because my cycle has beena bit unpredictable since having my daughter. She said please hold the line while I check her schedule then she got back on the phone and said she would have to call me back, she never did. Two days later I called back very politely asked if I could book an appointment she was abrupt and rude told me she hadn't gotten around to it, and pretty much hung up on me. Well that was 5 days ago and I still haven't heard back. she doesnt seem to take my healthy and the health of my baby seriously, so I have found myself a new doctor. Other than that dr Matthews is ok
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