Ratings for Dr. Liliya MacKenzie
I went to Dr. Mackenzie, on a recommendation from my Dentist. But I was so disappointed by her unprofessionalism in the clinic, when she started to speak badly about competitors in front of staff and patients to dissuade me from seeking a second opinion, after I found the monthly payments too high. This is not the kind of behaviour that I would expect from a health care professional. While I cannot comment on much else, I will say that the experience was enough to make certain that I will not be returning to this clinic, and will seek treatment elsewhere. Very rude and disappointing! Patients should feel comfortable seeing the best provider for themselves and their families, and not pushed or tricked into anything. I wish Dr. Mackenzie felt the same.
Exceptional customer service from the time you walk in. Everyone knows your name. Lauren and Jenna were fantastic with my daughter who was terrified in her first appointment. We have been going there for a couple of years now, and she actually looks forward to her appointments.
Dr. MacKenzie is wonderful. I'm actually quite surprised by some of the negative reviews, as my experience was fantastic. I had extremely crooked teeth (like-never-ever-smile-in-pictures level crookedness). I was very concerned about having my teeth visibly straightened, but she had to do combination of traditional braces, followed by Invisalign in order to correct the multitude of issues with my teeth and my bite. She was always understanding of every concern I had and she did a great job of expediting the experience of having braces and transitioned to Invisalign as soon as possible. She is kind, knowledgeable, gracious, and professional at all times. Loved my experience with her!
She's an amazing orthodontist and does great work. The rest of the people in the office are really kind and accomodating. I have never been made to wait. My Invisalign treatment has been smooth with no hiccups. I had seen two other orthodontists before who suggested I had my jaw broken to fix the crossbite I had, and Dr. MacKenzie fixed it in less than a year with no jaw surgery.
We love it there. My daughter had braces and my son had Invisalign and we were very impressed with how smooth everything went. The kids get compliments on their smiles all the time. The payment plan was extended so I did not have to pay for the two kids at once.
Dr. Liliya MacKenzie's Credentials
Accepting New Patients
- University of Rochester (Grad. 2009)
Areas of Expertise
Awards & Recognitions
Publications & Research