Ratings for Dr. John I.C. Lin
I have to admit that Dr. Lin is very knowledgeable and respond to my problems/illnesses well. The other doctors in this office are also friendly most of the times. HOWEVER, for the staff rating, if there’s a chance for me to put my own rating number in there, it would definitely be ZERO(or even negative). This is specifically for the reception people in the office. The reception people in the office are horrible, impolite, unfriendly, not professional and extremely unrespectful. I’ve been experienced multiple complains from patients while I was waiting in the office and I myself have been triggered by them multiple times in the past. If it wasn’t that Dr. Lin is my family doctor and he is knowledgeable, I would not be going to this place anymore.
I've been seeing Dr. Lin for 15 years +. He is very knowledgeable and caring. The only concern is the front staff are not helpful and they don't show sympathy. I checked in with my medical card and waited for 50 min thought it's normal to wait at a clinic (even though I did make an appointment). I finally couldn't wait anymore so I went to the desk and asked them how much longer do I have to wait for Dr. Lin. One of the staff looked at me like she doesn't know what I was talking about and then she input my phone number in the computer, I can tell by her look that she didn't even put my booking in the system at all. I asked her: it's been almost an hour that I've waited. She says: there's still more people ahead of you!. I noticed the "people" she's referring to are the people who came after me. I don't mind waiting but the front staff shouldn't be lying. That's very unprofessional and unrespectful.
Dr. Lin is a good family physician but there's a lot of work that needs to be done on his punctuality and his front desk staff. Each time I came, I had to wait 30 minutes to an hour. Dr. Lin is so behind on his schedule so may be if he were to not have so many patients booked at once, then he would have more time for each of his patients. Double booking patients is acceptable for busy offices but not when the doctor will see one patient for a few minutes and then leave to see another patient then back. It's also very unacceptable to be told to move out of the doctor's room for another patient to come in and left to stand in the hallway. The front desk staff are not very welcoming and friendly either. No greetings or anything whatsoever when you walk in. Not even "hi" or "how are you?" They show no professionalism at all. Laughing behind the front desks and no experiences in triaging. Either Dr. Lin needs to say something to his staff or have them trained for medical office assistant.
I agreed some people opinions. I did wait for more than 30 minutes even though I made an appointment, Doc Lin just spent maximum 10 minutes for your consultation, and was not willing to listen to my concerns more patiently. Maybe he did care quantity , not quality. That's why I have to look for other nice family doctor
Dr John lin is a very nice dr. His staffs are ok not bad but except for this one particular grumpy old lady in his staff team. She's got an attitude problem. Many times I almost wanted to give her back an attitude. Just like the one she gave me!!!!
John lin has been my doctor for the past 15 years. He is one of the best doctors Ive experienced so far. He is indeed very knowledgeable on his field and is willing to transfer you to specialist. Although, I have to admit, the waiting time is not very good. I had to wait for 10 to 15 minutes each time but the best times are the beginning, after lunch, and before closing. These times will get you in faster. Overall, very responsible doctor.
Dr. John I.C. Lin's Credentials
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