Ratings for Dr. Catherine Hui
In general she's good and helpful. However the receptionists there made it very difficult for us to get help. Their voice message system is designed to turn people away. You can't leave messages, and out of 20 calls 19 of them you ended up hearing a message asking you to call back later. Numerous times we have to go to other walk in clinic to get help.
Good doctor- speak multiple languages and is patient and verifies her understanding of your symptoms. Reception staff is terrible. They roll their eyes at you, and talk about you like you're not there. Almost not worth doing to Dr. Hui because of her poor staff.
Let's be positive first. Dr. Hui has been working with me for 4+ years. She is knowledgeable, although I did not encounter any serious medical problems, just normal checks. The clinic receptionists are the worst in town. You can never imgaine somebody getting paid has such terrible and poor attitude. They are rude and very cool to clients/patients. They let later comings see doctors first and keep me who was on time waiting until later comers finished. The receptionists don't deserve the pay at all. Why the doctors keep these rude people instead of hiring somebody more qualified and more professional and nicer?
Dr Hui is not a bad doctor. She is willing to refer to specialists when you insist. But her heart does not appear to be in her practice, and sometimes I overhear her discussions with staff and find the conversation pieces to be unprofessional. The office is a get-in-get-out type of place and staff is not pleasant, especially if you are a sick patient needing help.
Dr.Hui is a patient, knowledgeable doctor. I saw her during my pregnancy and her exams were thorough. The office is crowded and messy, as she shares it with other doctors. The good thing is that if she is unavailable one of the other doctors can see you. the receptionists are not friendly, but I've never met a Chinese one that is.
I am a patient. My first 3 meetings, I found her to be somewhat of a projectionist--meaning that she seemed to form pre-conceived opinions of who I was as a person, and then project them onto me. In her favour, she's gentle. I also found that she inappropriately wore very short skirts for a doctor. In fact, I'd call the way she dressed in each meeting "unbecoming an MD".
Dr Hui is caring and interested in the patients' problems. But despite referring immediately, she should pay more attention to the medication she prescribes, especially for babies. Staff is terribly unhelpful and not nice at all. Needs to work on that. Waiting time is also a problem.
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