Ratings for Dr. Rahel Elias
I made an appointment on the Patient Fusion online portal for 2 PM. I received a very prompt voice mail and asked to provide some personal details. Very pleasant receptionist, I might say. At the end of our phone call, she said they'll see me at 1:30 PM??? I double checked, and she said, yest 1:30, not 2 PM as I selected online. The Sunday morning before my Monday appointment, I received an email to confirm my appointment for 12:30 PM. I called the office to verify the time, and the receptionist first said i don't have an appointment, then she said my appointment is at 12:30, because they close at 1:40 PM. I should have listened to my gut instinct at this point... I finally arrive at my appointment at 12:15 PM, the receptionist hear the door opening, but did not acknowledged my presence ( as I new patient, I know I have tons of paper work to sign), as she was busy getting tutored (by what appeared to be another patient) on how to use the computer for some medical insurance/referrals. I was completely disgusted by now by the filthiness and bad smell of the office. I felt like I was in a 3rd world country... ( I know it as I grew up in one, and left it- even there I've never seen such filth in a doctor's office) The old carpet looked like it was 40 yrs old, there was dust everywhere, distressed old furniture, and the place smelled like a barn. The walls were filthy and I was afraid to touch the door knob, as it was sticky and dirty. When the receptionist finally had time for me and handed me the paperwork, I asked her if Dr. Elias is the only doctor there, as there were already 3 patients ahead of me, and it was by now close to 12:30, time for my shifted appointment. As I anticipated either a long wait in that filthy environment, or a rushed visit, I left. Very unprofessional and filthy place. The Health department should condemn the place. As I left, there was a small hallway with hanging wires...I don't know or care at this point how good a doctor Dr. Elias is, but she should have the office at least cleaned. I got home and I scrubbed, and I am no where near a germophobe. It was that dirty of a place; I felt that if I stayed any longer, roaches will start crawling all over. What's worse, I see that patients had been complaining about her outdated office since 2005, yet, she did nothing about it. The opposite, the place it's filthy. To be honest, I would not mind the outdated furniture, if the place would have been clean.
She is a good doctor as a primary care physician. Listens to the patient carefully and works with the patient's needs. Great bedside manners. The downsides are the availability (or lack of availability) and the outdated office. You can't just call at 9 AM and make an appointment, because there is no one in the office to answer the phone. Once I had to wait outside her office at 10 AM with an other patient for 20 minutes in the cold because the office was closed although we both had an appointment at 10. When you get to the office, the wait time is extremely long, at least an hour on average. The office looks very old, probably has not been updated for he last 30 years.
Dr. Rahel is very caring, attentive, and is a good listener. You won't be just another "number" to her b/c she remembers each patient and their conditions. She's the best pysician I've had thus far. I appreciate that she has never just thrown prescriptions at my problems. Only thing is, she's only available two days of the week, incase you need a doctor on call all the time.
Very down-to-earth, considerate, responsible, returns phone calls, and has a very collegial approach. She takes the time to get to know her patients, and I find the fact that she takes the time to look things up both reassuring different from a lot of doctors who take a "you are just the patient--I am the doctor" attitude. When my blood test results indicated a problem that required hospitalization, she tracked me down, told me what was wrong, what needed to be done, gave me appropriate options and cleared the way for my admission to the hospital. She has made good referrals to specialists. I recommend her for anyone who wants a doctor that they can talk to easily, who will work with you instead of telling you what to do (whether it's realistic or not), and who understands that you have a life.
Dr. Rahel Elias's Credentials
Accepting New Patients
- Mount Sinai School Of Medicine Of City University Of New York (Grad. 1996)
Areas of Expertise
Awards & Recognitions
Publications & Research