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Ratings for Dr. Charles Yu

5
Staff
4
Punctuality
4
Helpfulness
5
Knowledge

I have been with this dental practice for a few years and have remained with them despite moving to another part of the city because I am very happy with the service. The reception staff are efficient and helpful except for this short blonde lady talking too much about her house that wouldn't stop bragging about it being renovated or what not. All the clinical staff I have encountered have been very professional, thorough and competent as well as pleasant. I have to mention as well that everytime I see Dr. Yu, I don't have pay anything. I guess I have a good insurance unlike other people complaining too much about their coverage being too crappy.

Was this rating useful? 2

flag | Submitted May 19, 2016

3
Staff
5
Punctuality
5
Helpfulness
5
Knowledge

I've been seeing Dr. Charlie Yu for years now for my special recall cleanings and I have to say he is very knowledgable and gentle. I am very comfortable with Dr Yu but i have an issue with one of his staff. The small blonde hygienist (Ronalda?) is very irritating and talks way too much about herself I almost forget I'm there for my teeth. Otherwise Dr Yu and his other staff are hands down the best. Would recommend him to anyone.

Was this rating useful? 11

Submitted May 16, 2016

5
Staff
5
Punctuality
5
Helpfulness
5
Knowledge

I highly recommend Dr. Yu. If he is more expensive I'd have to say consider what you're paying for. Dr. Yu is incredible at what he does. I've seen him for 2 gum grafts and he performs this horrible procedure in less than half the time it takes others. I just had a cleaning and check up and was so impressed. They clean your teeth expertly and educate you with kindness and courtesy. I've seen him a bit grumpy with one staff 3 years ago but every other time he has been so friendly and personable. I would recommend Dr. Yu to anyone.

Was this rating useful? 2

flag | Submitted September 21, 2015

1
Staff
1
Punctuality
1
Helpfulness
1
Knowledge

Tank God for the internet and the ratings that people write, I value public opinion much more than other dentists specially the ones that refer you to specialists. Funny but in rating dentists does not have the a window for fees how fair are their fees. I was referred to dr. YU and when I ask about the first consultation fee I was told $185.00 but I had talked to my insurance and ask them about coverage codes, dentists do not write to insurance companies what they do they write a code # the receptionist gave me a number that it does not exists in the insurance charter but I always look for public opinions to be totally informed before I put my health and my money in somebody's hand after I looked-up the ratings and found a big number of terrible reviews about the fees, lies, misleading the head aches this dr. puts people through I called to cancel my appointment and I found another specialist right away. I thank you ALL of you people who take the time to give your valuable opinion which helps and prevents many bitter experiences. Thank you and the internet what a blessing.

Was this rating useful? 0

flag | Submitted August 26, 2015

5
Staff
5
Punctuality
5
Helpfulness
5
Knowledge

Wow, I am surprised to see these negative reviews. I guess it only makes sense that it's usually the unhappy people who actually make the effort to write a review eh? I bet that for every unhappy patient, Dr. Charlie has 100's of patients who love him!! I know because I have been going to Dr. Charlie for years, 3-4 times per year for my cleanings, and they are the best ever!! Every other patient that i see there seems to be super-happy and thankful of the service as well. I started off going about once a week, but after about the 3rd or 4th time, he told me that i should only need to come every 3 months, and that as long as i keep regular, i shouldn't need to come more than that or even go through surgery to keep my gums healthy. I have been to many dentists and hygienists over the years, and Dr. Charlie is the most skilled and gentle; yes, Dr. Charlie does the cleanings himself!! I always knew there was something wrong with my gums, but it wasn't until i asked my family dentist about my concerns, that i was referred to the specialist. Dr Charlie helped me to understand what my problem was, and help me make a plan to treat that problem and prevent that problem from coming back. I will admit that Dr. Charlie is expensive, but you pay for what you get. I am smart enough to pay for quality rather than waste my money and pay for cheaper but lower-quality care; the health of my teeth and gums are important to me!!

Was this rating useful? 2

flag | Submitted June 10, 2015

1
Staff
1
Punctuality
1
Helpfulness
1
Knowledge

Wowwww!!!! I can’t believe this is the guy I just saw. I wished I read all the reviews below before I went to Dr. Charles Yu. It was my dentist from the Empire Dental recommendation to see him, he said Dr. Charles is good. Yes, he is good at taking your wallet! When I made the appointment that I ask how much the charges and the receptionist say there’s no charges until they give me the estimate. The 2 receptionist gave me a medical history form to fill out and I checked carefully that there were no written statement require payments of $285 for the visit. Normally, when I visit a clinic or I call the clinic for the 1st time. The receptionist are honest and upfront of their charges that they would tell me right away to get my agreement before coming to their clinic or they would give me a written statement to agree to pay for the visit but Dr. Charles Yu clinic will surprise you after his 5 mins sales pitch. I actually timed him. He spent 5 mins to sketch a picture and 5 mins brags about his family own business, he knows my doctor (scary), he got connections and he wish me a Happy Chinese New Year….thank you very much for your $285 easy money. I was shocked when his receptionist Shasha show me the bill and I refused to pay because they didn’t get my approval. By law, I have the right to refuse to pay when there was no written agreement. I knew right away there’s going to be a scam and I got my recording ready. Shasha wasn’t very good when she try to scam and she try every way to trick me to sign her papers like she said my insurance will be paying for them but she was full of shit. No insurance is going to pay $285 for a 5 min picture when the patient didn’t even get a copy. Shasha tried to blame my dentist to say he mislead me that he should be responsible for my payment. She kept lying, being rude, arguing and our conversation got intense. Dr. Charles were hiding at the corner watching the show and he didn’t have the courage to face me. Finally, his receptionist agree that I will not be charge for the miscommunication and she ask me to sign the pink invoice for the company record. I told her I will not sign unless I get a written statement. When I got home, Dr. Charles contacted me to dishonor the agreement that I had with the receptionist. He expects my payment when he have done nothing. I will show the judge my evidence if he wants to go to court and it’s going to his embarrassment and shame at the court house. I hope you all learn a lesson. When someone try to scam you, you have to be bold and firm to stand up for your rights. The reason he got away with so many scams is because no one ever stood up to him. Dr. Charles Yu is the perfect candidate for private investigation because his business is questionable. When you see all the reviews that everybody says about him. It has to be the facts! You can check him out at U of A because he is the Clinical Professor Department of Dentistry. I think everyone should spread the word to warn others because so many incident people got ripped off from this guy. When the economy is already very tough that people are struggling for finding work and this guy is slicing our wallets apart and he actually feels very proud of his work. Good bye to my dentist! Empire Dental have just lost a client. I wonder how much commissions they get for sending people to Dr. Charles Yu business?

Was this rating useful? 2

Submitted February 21, 2015

3
Staff
3
Punctuality
3
Helpfulness
4
Knowledge

Recommended by my dentist. Dr. Yu seems to be well versed in perio, although I have fortunately only gone for cleaning. He has a sense of humor. Like others who have left comments, I agree that his charges are excessive. His staff run hot and cold - I've had concerns about billing and the response has either been along the lines of "yeah, well, that's the way it is" or "what do you find unfair - let's see if something can be done". The hygienists have been pleasant.

Was this rating useful? 2

flag | Submitted February 11, 2015

2
Staff
3
Punctuality
1
Helpfulness
2
Knowledge

Went for a tooth extraction to Dr Yu instead he gave me a lecture on cleaning my teeth then charged me over $400 for something I didn't ask for never did get my tooth pulled had to go to another dentist NEVER GO TO THIS GUY while doing the lecture he mentioned he needed to make more money they his root canal brother next door.

Was this rating useful? 2

flag | Submitted January 19, 2015

1
Staff
1
Punctuality
1
Helpfulness
1
Knowledge

Less than 3 min. Examination, charged me 285$, He is a real money robber.

Was this rating useful? 2

flag | Submitted November 11, 2014

4
Staff
2
Punctuality
2
Helpfulness
3
Knowledge

Doctor. Charles Yu is very unprofessional he'll talk to other patients in the other room regarding your case. I CAME IN FROM OUT TOWN FOR EXAM & HE WAS TELLING THE OTHER PATIENT REGARDING MY CASE. I LEFT HE'S OFFICE VERY UNHAPPY. He's over price for his treatments. he is very old school. This doctor is out to gouge for money for unnecessary surgery. NOT RECOMMENDED!!! THE DOCTOR IS VERY OVERPRICED. HE SHOULDN'T BE ALLOW TO PRACTICED WITH SUCH MANNERS.

Was this rating useful? 2

flag | Submitted December 12, 2013

Rate this Doctor

Dr. Charles Yu's Credentials


Facility Affiliations


Accepting New Patients

Unavailable


Biography

Unavailable


Languages

Unavailable


Education

Unavailable


Other Specialties

Unavailable


Areas of Expertise

Unavailable


Awards & Recognitions

Unavailable


Publications & Research

Unavailable


Insurance accepted by this Doctor

Other patients have successfully used these insurance providers, please call the Doctor's office to find out if your insurance plan is accepted.
Blue Cross / Blue Shield
Delta Dental

Updates

  • A new 4.5-star rating has been posted. "I have been with this dental practice for a few years and have remained with them despite moving to another part of the city because I am very happy with the se..."

    May 19, 2016
  • A new 4.5-star rating has been posted. "I've been seeing Dr. Charlie Yu for years now for my special recall cleanings and I have to say he is very knowledgable and gentle. I am very comfortable with D..."

    May 16, 2016
  • A new 5-star rating has been posted. "I highly recommend Dr. Yu. If he is more expensive I'd have to say consider what you're paying for. Dr. Yu is incredible at what he does. I've seen him for 2 gu..."

    September 21, 2015
  • A new 1-star rating has been posted. "Tank God for the internet and the ratings that people write, I value public opinion much more than other dentists specially the ones that refer you to specialis..."

    August 26, 2015
  • A new 5-star rating has been posted. "Wow, I am surprised to see these negative reviews. I guess it only makes sense that it's usually the unhappy people who actually make the effort to write a rev..."

    June 10, 2015
  • A new 1.8-star rating has been posted. "Dr. Yu's whole "family business" is a scam! Do not go there. His practice seems really shady. I was referred there by dentist for a "free" consultation regardin..."

    May 25, 2015
  • A new 1-star rating has been posted. "Wowwww!!!! I can’t believe this is the guy I just saw. I wished I read all the reviews below before I went to Dr. Charles Yu. It was my dentist from the Empire..."

    February 21, 2015
  • A new 3.2-star rating has been posted. "Recommended by my dentist. Dr. Yu seems to be well versed in perio, although I have fortunately only gone for cleaning. He has a sense of humor. Like others..."

    February 11, 2015
  • A new 2-star rating has been posted. "Went for a tooth extraction to Dr Yu instead he gave me a lecture on cleaning my teeth then charged me over $400 for something I didn't ask for never did get my..."

    January 19, 2015
  • A new 1-star rating has been posted. "Less than 3 min. Examination, charged me 285$, He is a real money robber."

    November 11, 2014
  • 2 negative duplicate or disallowed ratings automatically removed

    November 20, 2010


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