Ratings for Dr. Lulzim Rrafshi
Dr. Rrafshi has been incredible to work with these past few years. I find him to be no nonsense , a good listener, reasonable, compassionate, knowledgeable and I trust him. However the clinic and staff leave much to be desired. Hours are spent trying to get through on the phone just to make an appointment, then to be told once you arrive that there is no appointment. It is simply appalling. All of the clinic staff are so rude, mean, argumentative and could care less about the wellbeing of the patients. I have listened to them be so rude to really sick people. Elderly are treated horribly by the staff. Wait times are a major issue, always at least 45 minutes and more often than not over an hour and a half sitting waiting. Twice now I have been completely forgotten about altogether. The clinic and all doctors need to review their staffing, business practices and procedures and make aggressive changes. Please, do something soon! Also this site still shows the old address infor for the clinic. Very outdated and unprofessional.
Please PLEASE get rid of the front staff and even Mary who thinks that a nurse can do what she wants like NEVER return a patients call even when marked URGENT. Great Doctor, but the rest of them need to be fired and hire compassionate staff, one for each doctor.
Recent structural changes in the way the staff intelligently books appointments for quick access to your GP has greatly improved my experience as a patient. Dr. Rrafshi is highly credited, bi-lingual, extremely humble and genuinely cares for my personal wellbeing in addition to my family memebers.
Dr. Rrafshi is a very caring compassionate man. I will say I have noticed a difference though..when I first started seeing him, he seemed very concerned and took the time to listen, but as he has gotten quite a bit more patients, appointments seem to be very rushed, usually out in less than 10 minutes. He does listen very well, his referrals to other doctors haven't been the greatest, they haven't been that good. His staff isn't the greatest but they get the job done. Overall, he is a very nice man, and is very knowledgeable, I just wish he would stop moving so much, and have less patients so he can focus on doctor-patient relationship better.
Dr Rrafshi is AMAZING!!! He is very kind, and does his best to ensure he answers any questions you may have. He is always very helpful in providing facts instead of pushing his own opinions with medical decisions. He also knows his patients well regardless of if you see him once a year or multiple times a year. He was very supportive of our choice to continue care with our midwife, and was very happy to take on our Daughter as a patient with no question at all. I would recommend him to others.
Dr. Lulzim Rrafshi's Credentials
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