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Ratings for Dr. Marianne Russell

2
Staff
1
Punctuality
1
Helpfulness
1
Knowledge

Such an unhelpful person... let alone professional. I went to her with breathing problems and has been 'working on it' for a year. My natropath requested that I do updated tests that I did last year and she refused to do them, stating that she needed a better reason than updated information. Every time I go to her she takes over an hour to see me and when she does it is a complete disappointment. Its like she is just there for the paycheque. If you're in the public care industry, you should probably CARE! I would not recommend this ineffective and unhelpful doctor to anybody. Avoid her if you can!

Was this rating useful? 1

flag | Submitted February 19, 2016

1
Staff
1
Punctuality
1
Helpfulness
1
Knowledge

Be ready to wait an hour in a cold room only to be treated rudely when you do see the Doctor. Not interested in anything except getting you back out the door as quickly as possible. Absolutely no people skills whatsoever! If you can find another Doctor.

Was this rating useful? 4

flag | Submitted February 10, 2016

1
Staff
1
Punctuality
1
Helpfulness
1
Knowledge

Worst doctor I have ever had. I have been waiting to hear back from a specialist for 3 months. It turns out that when I saw dr Russell three months ago and she supposedly sent out the referral, she actually didn't. Not the first time I've had an experience like this under her "care". I have been trying to find a new doctor but I don't think anyone decent is accepting new patients.

Was this rating useful? 1

flag | Submitted February 2, 2016

1
Staff
1
Punctuality
2
Helpfulness
1
Knowledge

She has extremely poor bed manners. Really does not seem to care about her patients what's so ever. Expect to be waiting at least 45 minutes after your appointment start of not longer. I would never recommend this go to anyone.

Was this rating useful? 1

flag | Submitted January 21, 2016

2
Staff
2
Punctuality
3
Helpfulness
4
Knowledge

I second the negative ratings by other patients, as I too have found her medical practice does not meet the standards of other Burnaby/New Westminster medical clinics. First, the reception is highly lacking - the receptionists need to be trained properly in telephone greeting, responding to patients telephone queries, and reception room etiquette. They are not providing the reception support necessary for a doctor's office. Secondly, Dr. Russell's practice is apparently not a full practice -- whenever you phone to book an appointment the office receptionist will always tell you that she is fully booked, and the office is always closed on many weekdays and holidays and there is no alternate or back-up physician coverage in Dr. Russell's absence. I would not recommend Dr. Russell as a family physician, because she is never available when you need her services as a physician -- it's as simple as that !!

Was this rating useful? 3

flag | Submitted December 29, 2015

4
Staff
1
Punctuality
4
Helpfulness
4
Knowledge

My only complaint is her complete inability to see patients on schedule. Even if you're the second appointment of the day, be prepared to wait 30 - 60 minutes (or more!) past your appointment time. At what point does "running behind due to busyness" convert to plain old "poor time management"?

Was this rating useful? 1

flag | Submitted September 30, 2015

4
Staff
3
Punctuality
5
Helpfulness
5
Knowledge

We had to find a new Dr. after ours retired last year, our family is very happy with her, I find her very knowledgeable and very update in her procedures. If I have to wait for her I am just happy to have a family doctor and not have to go to Walk-ins. Some of the comments are negative and not what we have experienced.

Was this rating useful? 0

flag | Submitted September 15, 2015

5
Staff
5
Punctuality
5
Helpfulness
5
Knowledge

She's great at what she does and couldn't ask for a better doctor

Was this rating useful? 0

flag | Submitted July 27, 2015

3
Staff
1
Punctuality
3
Helpfulness
4
Knowledge

Just be prepared to wait for a looooooong time before she gets to see you. 5/5 times I've been there, she has never seen me after waiting for at least 45 minutes. Not recommended to low-patience people.

Was this rating useful? 2

flag | Submitted July 21, 2015

1
Staff
2
Punctuality
1
Helpfulness
1
Knowledge

She is arrogant and could not answer basic medical questions

Was this rating useful? 2

Submitted April 15, 2015

Rate this Doctor

Dr. Marianne Russell's Credentials


Facility Affiliations


Accepting New Patients

Unavailable


Biography

Unavailable


Languages

Unavailable


Education

Unavailable


Other Specialties

Unavailable


Areas of Expertise

Unavailable


Awards & Recognitions

Unavailable


Publications & Research

Unavailable


Insurance accepted by this Doctor

Other patients have successfully used these insurance providers, please call the Doctor's office to find out if your insurance plan is accepted.
MSP/BC Med

Updates

  • A new 1.2-star rating has been posted. "Such an unhelpful person... let alone professional. I went to her with breathing problems and has been 'working on it' for a year. My natropath requested that I..."

    February 19, 2016
  • A new 1-star rating has been posted. "Be ready to wait an hour in a cold room only to be treated rudely when you do see the Doctor. Not interested in anything except getting you back out the door a..."

    February 10, 2016
  • A new 1-star rating has been posted. "Worst doctor I have ever had. I have been waiting to hear back from a specialist for 3 months. It turns out that when I saw dr Russell three months ago and she ..."

    February 2, 2016
  • A new 1.2-star rating has been posted. "She has extremely poor bed manners. Really does not seem to care about her patients what's so ever. Expect to be waiting at least 45 minutes after your appointm..."

    January 21, 2016
  • A new 2.8-star rating has been posted. "I second the negative ratings by other patients, as I too have found her medical practice does not meet the standards of other Burnaby/New Westminster medical c..."

    December 29, 2015
  • A new 1.5-star rating has been posted. "She is ignorant and unknowledgeable. Avoid at all cost"

    October 3, 2015
  • A new 3.2-star rating has been posted. "My only complaint is her complete inability to see patients on schedule. Even if you're the second appointment of the day, be prepared to wait 30 - 60 minutes (..."

    September 30, 2015
  • A new 4.2-star rating has been posted. "We had to find a new Dr. after ours retired last year, our family is very happy with her, I find her very knowledgeable and very update in her procedures. If I..."

    September 15, 2015
  • A new 1-star rating has been posted. "This doctor is negligent and does not do referrals and attempts to treat conditions unqualified to treat"

    August 24, 2015
  • A new 5-star rating has been posted. "She's great at what she does and couldn't ask for a better doctor"

    July 27, 2015
  • A new 2.8-star rating has been posted. "Just be prepared to wait for a looooooong time before she gets to see you. 5/5 times I've been there, she has never seen me after waiting for at least 45 minute..."

    July 21, 2015
  • Website has been updated from "None" to "http://www.accessmedicalcentre.ca/home.html". Postal Code has been updated from "V3N0" to "V3L 0E4". Address has been updated from "None" to "223 Nelson's Ct, New Westminster". Phone Number has been updated from "None" to "16045442155".

    June 3, 2015
  • A new 1.2-star rating has been posted. "She is arrogant and could not answer basic medical questions"

    April 15, 2015
  • A new 1-star rating has been posted. "Worst doctor ever. Do not go to see her. Just a pill pusher. Staff is horrible."

    February 18, 2015
  • A new 1-star rating has been posted. "To start with, the staff at reception we're absolutely rude as can be. They did not address me or even make eye contact when asking what they could do for me. ..."

    December 16, 2014
  • A new 5-star rating has been posted. "Dr Russell and her staff are wonderful. our family would highly recommend her!"

    December 14, 2014
  • A new 1-star rating has been posted. "Don't go to this doctor her ratings are bad, and her staff is bad!"

    November 17, 2014
  • A new 1-star rating has been posted. "By far one of the worst GP's in the Lower Mainland. She makes you ill at ease and feel like a second class citizen. Her staff is not well-trained. Oh, and there..."

    November 8, 2014
  • A new 5-star rating has been posted. "she's the best family doctor I've been too and she spent quality time with me while seeing her. she's a very sweet and creditable doctor and her knowledge base ..."

    October 26, 2014
  • A new 4.2-star rating has been posted. "Dr. Russell has been helpful to my entire family through a very difficult time. I found her clinic to be supportive and helpful."

    October 26, 2014
  • A new 2.5-star rating has been posted. "Sub-par medical knowledge and doesn't genuinely care about her patients. You really need to advocate for yourself, as she pertains to a very passive attitude. A..."

    October 24, 2014
  • A new 4.8-star rating has been posted. "We found Dr Russell to be a very knowledgeable physician who truly cares for her patients. Sometimes she runs behind but its worth it for the quality of care an..."

    October 3, 2014
  • A new 1-star rating has been posted. "I have been looking for a family doctor after having a baby and called Dr. Russell's office to see if they were taking patients. The assistant was abrupt and bo..."

    September 20, 2014
  • A new 4.8-star rating has been posted. "I have had no problems with the staff. Actually, the lady who works there is very good, she knows what's going on and very helpful. Dr Russell is great with ..."

    September 18, 2014
  • A new 2.5-star rating has been posted. "Dr Russell is a very good doctor but her 2 staffs (the lady and the asian man are soooo unprofessional, very RUDE who are those ppl???"

    September 18, 2014
  • A new 2.5-star rating has been posted. "The office staff was actually quite pleasant and kind prior to August 2014. The new Asian male receptionist/nurse that took over most shifts thereafter is the w..."

    September 8, 2014
  • location removed: Port Coquitlam, BC

    March 22, 2014
  • location removed: Coquitlam, BC

    March 22, 2014


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