Rate Sutter Gould Medical Foundation
Ratings for Sutter Gould Medical Foundation
I live in Ceres and usually go to the Modesto facility (which is wonderful) however I just needed to have blood work done so I made an appointment with the Ceres facility. I figured it would save time and it was a lot closer. I arrived prior to my appointment time and signed and checked in with the clerk. When you sign in you have to state what time you're signing in and what time your appointment is. There was three people (all for lab work) that were ahead of me (they were way early) but I had the next appointment. All of these people were called before me, so after almost 30 minutes I went up and asked. It was obvious that they made an error as they fluttered around trying to get me in. When I asked about what happened they just passed the blame to the lab technician. Now as irritated as I was about the mix up I was furious that not one person throughout the whole process apologized. I work with the public and understand mistakes happen (we're only human) but their deniability was unacceptable.