Rate Vikram Udani Clinic San Diego
Ratings for Vikram Udani Clinic San Diego
My experience with Dr. Udani was exceptional. I could not have asked for a better, more understanding, compassionate, easy-going Neurosurgeon. He was kind from day one until my last visit, which was today. He is so humble and knowledge's you on your procedure, actual day of procedure, post-procedure and once Physical Therapy is completed and the x-ray has been taken, he explains how the procedure looks and gave me advise on how to continue to live a healthy life to never have to go under the knife again, haha (crossing fingers). I would have to say that I am disappointed on how I was treated by one of his staff members after my surgery. I felt very little to no compassion when I spoke with this individual about Disability that they were handling during the time frame that they are able to handle the Disability claim. I was not asked how I was feeling to any extent, the conversation was very short and cold. I was even told, "sorry you should try and apply for unemployment" because they were not able to continue to handle my Disability claim for reasons I was not explained. I believe that call could have and should have been handled in an entirely different manner as I had already gone through a major surgery and was and am on the road to recovery. I never expected to be treated the way by this individual. Prior to surgery I would call and leave messages for call-back and instantly get a call back. After surgery and after some time lapse due to referral conflicts and physical therapy availability I called and wanted to know status of my Disability because there has to be an "expected time of recovery/return to work" date that has to be inputted. Well that date was approaching and I left numerous messages with NO CALL BACK. I finally was able to speak to this person and that is when the unexpected, short and cold discussion happened. The customer service by this person was disappointing BUT MY EXPERIENCE WITH DR. UDANI WAS WONDERFUL. Although this unfortunate experience happened with this individual I would still recommend Dr. Udani to ANYONE. All that matters is his expertise and how well he is going to take care of you. Thank you Dr. Udani for everything.